Please note, this is a temporary full-time role, covering for a 13-month
maternity leave.
The Technical Support Specialist resolves customer technical issues in a timely
and effective fashion for Absolute’s corporate products using strong customer
service and technical skills. As such, technical aptitude, empathy, and ability
manage multiple concurrent issues are crucial.
We operate a follow-the-sun support model with our other support centers and
some working hour’s flexibility is required – including periodic on-call
requirements - but there are no swing shifts, or night shifts in the normal
rotation.
You will be joining a team of accomplished support professionals that are
respected across the organization for the value they bring to our customers and
to the Absolute business.
What You'll Need:
- Excellent technical troubleshooting and issue documentation skills
- Strong working knowledge of various Operating Systems, including
installation, configuration, and authentication methods; (Windows, Linux,
iOS, macOS, and Android)
- Good understanding of IT security concepts
- Good understanding of software deployment and disk imaging solutions
- Strong knowledge of firewalls, anti-virus and encryption products
- Proficiency with IP networking concepts and protocols:
- LAN / WAN networking concepts including IP, TCP, UDP, ICMP, routing, and
firewalls.
- LAN / WAN equipment installation, configuration, and troubleshooting.
- Understanding of patching and vulnerability scanning solutions
- Experience writing and using basic database queries
- Experience with one or more CRM or ticket tracking systems
- Outstanding customer service skills - effectively communicate in both verbal
and written English (additional language skills always welcome)
- Initiative, tenacity, and a real desire to help and support customers
- A proactive mindset to go beyond basic case work
- Ability to prioritize and manage a high workload within a fast-paced
environment
- Able to work independently whilst also contributing to the team
- Ability to work fully remote, or in an office setting
- 2+ years in a similar or complimentary role
- Protect the security and privacy of Absolute and its customers
Preferred Skills & Qualifications:
- Hands-on experience with network protocol analyzers (NetMon, Wireshark,
etc.).
- Understanding of virtualization software; (VMWare, Nutanix, etc.)
- Scripting (PowerShell and/or Bash)
- Database (SQL and/or MongoDB)
- Experience with ServiceNow, SIEM tools, API, SSO
- Industry Qualifications: Microsoft, Linux, Cisco, CompTia, etc.
The base pay (OTE) range for this position is from $60,000-65,000 annually; the
base pay offered is determined by the market location and may vary depending on
job-related knowledge, skills, experience, and internal equity. As part of our
total rewards offering, temporary full-time employees are eligible for a bonus
at the end of the employment term.
Why Work For Us:
You’re resilient and passionate about securing the Work from Anywhere era. So
are we.
We’re in search of the best and the brightest – everyone from innovators,
sellers and marketers to financers, operators and especially customer
relationship managers – we’re looking for top tier talent to help us shape the
next decade of security, drive innovation that enables customers with truly
disruptive solutions and are dedicated to making a meaningful difference.
Headquartered in Seattle, Washington with international offices in Vancouver -
BC, Austin - TX, Boulder - CO, Ankeny – IA, Reading - UK and Ho Chi Minh City –
Vietnam, Absolute Security accelerates customers’ shift to work-from-anywhere
through the industry’s first self-healing Zero Trust platform, ensuring maximum
security and uncompromised productivity. Only Absolute is embedded in more than
half a billion devices, offering a permanent digital connection that
intelligently and dynamically applies visibility, control and self-healing
capabilities to endpoints, applications, and network access to ensure their
cyber resilience tailored for distributed workforces.
Our vision is to be the world’s most trusted security company – and to empower
end users to connect securely and from anywhere, to all the applications they
need to collaborate and get their work done, without interruptions and with an
optimal network experience. Absolute currently serves approximately 16,000
customers with more than 13 million activated endpoints globally. G2 recognized
Absolute as a Leader in the Winter 2022 Endpoint Management and Zero Trust
Networking Grid Reports, reflecting our continued customer satisfaction across
product lines. To learn more about Absolute, visit our website
at www.absolute.com [http://www.absolute.com/] or visit our YouTube channel
[https://www.youtube.com/user/AbsoluteSoftware]
