About Us:
Zensurance is redefining commercial insurance for Canadian businesses.
As a leading InsurTech, we make getting the right coverage simple, fast, and
accessible through a digital-first experience. Our platform combines advanced
technology with deep industry expertise to deliver tailored insurance solutions
that help businesses thrive.
Zensurance has been recognized for its rapid growth and industry impact:
✅ Deloitte’s Technology Fast 50 (2023, 2024)
[https://www.newswire.ca/news-releases/deloitte-canada-announces-its-annual-technology-fast-50-tm-program-winners-845206350.html]
✅ Deloitte’s Technology Fast 500 (2024)
[https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/fast500-winners.html]
✅ Top Insurance Employers (2022)
[https://www.insurancebusinessmag.com/ca/best-insurance/top-insurance-employers-2022-427797.aspx#winnersListSection]
At Zensurance, we value ownership, collaboration, and innovation. Our team
thrives on solving complex challenges, challenging the status quo, and making a
real impact in an industry ready for change.
If you're looking to build something meaningful in a fast-growing,
customer-focused company, we’d love to hear from yo
As a Senior Business Operations Manager, you'll be a key player in shaping our
strategy and driving our growth. We're driven by data, passionate about our
users, and always pushing boundaries.
In this role, you’ll collaborate with executives and colleagues across
departments to execute high-impact projects, own critical reporting (including
company-wide dashboards and sales performance tracking), and tackle complex
challenges through insightful analysis.
Reporting to the COO, you'll work closely with leadership to connect our
business model and forecasts, ensuring we're on track to achieve ambitious
goals. Your analytical skills will be essential in measuring our success and
optimizing our execution.
This senior, collaborative role requires a strategic mindset, deep operational
excellence experience, and a heavy focus on using data and partnership to
continuously improve sales outcomes.
Please note: This is a remote-first role, meaning you can primarily work from
home, but should expect to join us in the office (Located in the GTA)
occasionally for high impact meetings and team events. Our BizOps team really
values that in-person collaboration!
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What Success Looks Like:
- Drive Company Performance: Contribute directly to achieving key company
targets.
- Deliver Impact: Lead large-scale projects with measurable outcomes.
- Master Analytics: Provide insightful data-driven recommendations.
- Ensure Operational Excellence: Own key operational and reporting processes.
- Be a Go-To Resource: Provide strategic support and guidance to colleagues.
- Build Strong Relationships: Foster collaborative partnerships across the
organization.
Responsibilities:
- Lead Key Projects: Own end-to-end projects across multiple departments, from
identifying problems and developing work plans to managing stakeholders and
driving successful implementation. Projects include Sales Excellence
initiatives, NPS launch, new feature rollouts.
- Influence and Collaborate: Partner closely with sales teams to create and
implement strategies that elevate overall team effectiveness and efficiency.
- Manage Change: Effectively drive adoption of new processes and initiatives
across the organization.
- Conduct Strategic Analyses: Utilize data from Excel, Looker, and Salesforce,
combined with qualitative insights (interviews, workshops) to inform
strategic decisions.
- Coach and Mentor: Guide and develop colleagues, fostering their analytical
and problem-solving skills.
- Own Operational Processes: Manage critical operational tasks and contribute
to long-term solutions.
- Become a Technical Expert: Develop a deep understanding of our data, systems,
and technical infrastructure.
Qualifications:
- University degree in an analytical field (Business, Engineering, Finance).
- 7+ years of experience in strategic consulting, corporate strategy, or
similar roles.
- Proven ability to solve problems, think critically, and deliver impact.
- Experience with change management and solution implementation.
- Comfortable working in ambiguous environments and taking ownership of complex
challenges.
- Excellent communication and stakeholder management skills.
- Strong judgment, maturity, and ability to execute independently.
- Growth mindset and a passion for continuous learning.
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Benefits & Perks at Zensurance:
At Zensurance, we know that when our people thrive, so does our business. That’s
why we offer a flexible, people-first work environment designed to support your
well-being, growth, and success.
💻 Work Your Way
• Remote-first setup for added flexibility
• Home office allowance to create a comfortable workspace
• Top-tier tech: "Office in a box" with all necessary tech equipment
• Half days before public holidays: Enjoy half days before long weekends
❤️ Your Health, Your Way
• Flexible health and dental plans for families, including mental health support
• Health & personal spending accounts to invest in wellness your way
• Parental leave top-up, because family comes first
🚀 Investing in Your Growth
• Education assistance reimbursement for courses, conferences, books, and
memberships
• Opportunities to learn from industry experts and grow your career
🤝 Staying Connected
• Weekly Friday huddles to share updates and connect across teams
• Virtual & in-person team-building events to strengthen our culture
We’re building something special. Come be a part of it!
Who We Are:
Business is hard work, but insurance doesn’t have to be!
We empower business owners with simple, tech-driven insurance solutions through
our online platform.
Our success is fueled by our team-oriented culture and four core values:
DELIVER – We set ambitious goals and achieve them.
INCLUDE – We foster an open and safe space for all.
INTEGRITY – We do what’s right.
INVENT – We create straightforward, innovative solutions.
AI Tools and Your Interview:
We know AI is a valuable tool, and you're welcome to use it to prepare for your
interview. However, please don't use AI assistants during the live interview
itself. We want to have an authentic conversation with you, and using AI during
the interview could affect our evaluation of your suitability for the role.
Just so you know, we use an AI scribe to help us take notes and review
interviews, ensuring a fair and clear process.
Diversity & Inclusion:
Zensurance celebrates diversity and is committed to creating an inclusive
environment. We welcome applications from all backgrounds and provide
accommodations throughout the hiring process. If you need support, let us know,
we’re here to help.
Thank You!
We review every application with care to find the best fit for our team.
While we may take a little time to get back to you due to the high volume of
applications we receive, know that a real human (not a bot!) is reviewing yours.
We appreciate your patience and can't wait to learn more about you!
