JOB SUMMARY
The Field Service Technician is a hands-on professional responsible for the installation, commissioning, and maintenance of our NITROCENTER® nitrogen generation systems. This role ensures our systems operate reliably and provides exceptional service to our clients. The technician will perform diagnostics, conduct repairs, and work closely with the field service team to maintain the highest standards of quality and customer satisfaction. Strong technical skills and a commitment to quality are essential for success. As a member of our technical services team, the Senior Field Service Technician thrives in a collaborative environment and understands the importance of delivering a premium experience to all Purity Gas clients.
RESPONSIBILITIES
Install, commission, and perform routine maintenance on nitrogen generation systems at customer sites.
Conduct diagnostics, troubleshooting, and repairs on Purity Gas equipment.
Travel to customer sites to perform service appointments and installations.
Create and maintain accurate and detailed records of all service activities.
Provide remote and on-site technical support to customers.
Collaborate with the Field Service Administrator and other internal teams to ensure seamless service execution.
Prepare service quotes for repairs and maintenance.
Adhere to all company safety protocols and industry regulatory standards.
Participate in training sessions to stay updated on processes and product offerings.
SKILLS & QUALIFICATIONS
A recognized college diploma is preferred.
Minimum of 3 years of directly related experience as a Field Service Technician.
Possession of a recognized Millwright or Electrician Trade Certificate is an asset.
Knowledge of refrigeration systems is an asset.
Previous experience in the compressed gas industry or a related field is an asset.
Strong customer service and communication skills.
Experience in preparing service quotes and related documentation for clients.
Experience with CRM and service management software is an asset.
Excellent organizational, multitasking, and problem-solving abilities.
Strong attention to detail in record-keeping and technical work.
Fluent in English (written and oral).
Fluent in French (written and oral) is an asset.
Able to travel to the United States and internationally if required
Must maintain legal and medical travel requirements while employed
Must have a valid driver's license with a satisfactory driver's abstract.
WORK CONDITIONS
Regular full-time hours (37.5+ hours per week), 5 days per week with the ability to work overtime and on-call, when required
Workplace locations to include customer sites and Purity Gas head office
Travel to client sites is a core requirement of this role.
KEY JOB CONTACTS
Field Service Team
Operations Team
Customers
Engineering and R&D Teams
While we appreciate all applications, only candidates selected for an interview will be contacted.
Purity Gas is an equal opportunity employer and upholds hiring practices that comply with human rights legislation. We are committed to ensuring equal employment opportunities for all individuals regardless of race, colour, religion, gender, sexual orientation, marital status, age, or mental or physical disability.
We are also dedicated to fostering a respectful, inclusive, and accessible workplace. Our goal is to support the dignity and independence of every person. In alignment with the Accessibility for Ontarians with Disabilities Act, 2005, we strive to identify, prevent, and eliminate barriers to accessibility.
