❌ THIS ROLE IS NOT FOR YOU IF…
- You see software as a checklist, not a conversation
- You don’t like being the glue between product, people, and process
- You want to be handed a playbook instead of co-creating it
- You prefer process over people
- You aren’t motivated by long-term impact or transformation
✅ WHAT YOU’LL DO
- Lead onboarding and implementation for new Meroka practices—ensuring each
clinic gets up and running smoothly with the systems and tools we provide
- Serve as a trusted sounding board to physicians, managers, and staff—helping
them identify where Meroka can add value, and adapting implementation to fit
their workflow
- Coordinate and deploy product & vendor rollouts in a way that respects the
pace and personality of each practice
- Work closely with product, engineering, and partnerships teams to bring
practice feedback into our roadmap—this role is on the frontlines and your
insights will shape what we build next
- Identify where external tools or resources are needed and help orchestrate
their selection, testing, and deployment
- Planning, monitoring and managing the necessary resources (human, financial,
physical, technological, etc.) to ensure provision of quality services and
work is achieved in effective and efficient manner
- Proactively spot areas where clinics may be stuck, overwhelmed, or
underutilizing our tools—and step in with support, training, or better
processes
- Contribute to the long-term development of our enablement playbooks and
tools—this is a building role, not a plug-and-play job
- Build trust, momentum, and ownership within our practices—ensuring they feel
deeply supported and set up for success
- Eventually, mentor and grow a team to scale your work across more practices
🧠 WE’RE LOOKING FOR SOMEONE WHO…
- Has 6 years’ experience in consulting, operations, customer experience,
implementation or a related cross-functional role where empathy and execution
mattered equally
- Has worked in (or closely with) healthcare settings and understands the
complexity and humanity of clinical operations
- Loves being the connective tissue between teams and thrives in ambiguity
- Is great at spotting patterns, diagnosing bottlenecks, and designing
workflows
- Writes clearly, thinks visually, and can move from idea to execution quickly
- Can confidently manage multiple clinics in different phases of enablement
without dropping balls
- Knows how to use AI tools as leverage—not shortcuts
- Can thrive in a hybrid rhythm (3–4 days/week in-person in Montreal)
- Brings emotional intelligence, cultural awareness, and a people-first mindset
to every conversation
💰 WHAT WE OFFER
- Competitive Compensation, depending on experience
- Health benefits, retirement savings matching and unlimited vacation
- A mission-driven, purpose-led role with creative freedom
- Ownership of your area: this is not a siloed role
- A fast-moving, kind, and ambitious team that values thoughtful, useful work
- Opportunities to grow into a larger leadership role across partnerships and
operations
🌍 ADDITIONAL NOTES
- This role is an opportunity for frequent travel across the USA for in-person
onboarding, training, and enablement support. All travel will be coordinated
and supported by the Meroka team.
📣 HOW TO APPLY
Please send us either your CV or a brief summary of your experience. Our Chief
of Staff, Alexandra Kiekens, will reach out to you via LinkedIn to schedule a
short 10-minute introductory phone call as the first step of the interview
process.
