Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST
Hybrid Role: We value collaboration, both in-person and remotely. This position
is classified as Hybrid under our Hybrid Work Program Policy, where this
position is required to be onsite 1 day per week.
Role Summary
As the Customer & Sales Analyst, you are responsible for maintaining reports
with sales results and Customer trends, primarily using Excel. The focus of
these reports includes, but is not limited to, analysis of sales trends by
product, Customer, and territory, specifically, product returns, annual Customer
Satisfaction Survey, and sales incentive programs. You will also be assisting
the team in running and developing sales and Customer reporting for multiple
departments. In this role, you will report directly to the Customer & Sales
Analyst Lead.
Responsibilities
- Generation of sales reports to assist the sales team with sales forecasting
and Customer Sales Incentive Programs
- Create Promotion Buy-in Percentage gap lists
- Assist with the creation of meaningful reports to highlight trends in
Customer spending and product trends
- Update monthly and quarterly item trend reports
- Create summary reports of the Annual Survey results for individual
salesperson as well as specific reports for each department
- Create a report that identifies and aggregates dissatisfied Customer comments
so that the Sales team can follow up with these Customers directly
- Assist with ad-hoc reporting required by all departments within the company
- Update daily and weekly reports on sales trends, customer details, and
promotions
Qualifications
- Excel Report Creation & Generation – minimum 2 years (including but not
limited to Power Query & intermediate formulas)
- Customer Service and Problem Resolution experience – minimum 1 year
- Customer Relationship Management software experience preferred
- Previous experience in role(s) supporting Outside Sales, Inside Sales and/or
Marketing is an asset
- Esthetic, Retail or Health & Wellness industry experience an asset
- Accounting experience is an asset
- Excellent organizational, problem-solving, critical thinking, and
multi-tasking skills
- Klipfolio experience is an asset
- Salesforce CRM is an asset
- ESRI ArcGIS experience is an asset
Total Rewards
- Competitive salary, quarterly and annual bonuses based on individual and
company goals
- 100% employer-paid premiums for extended health, health spending account,
wellness program, green transportation incentive, various paid time-off
options available from your first day, and product discounts
- Focus on professional development, 1:1 meetings with your leader, tuition
assistance program and length of service rewards
The Application
Please submit a resume with a cover letter.
Applications are currently being reviewed. Immediate submissions are still
welcome.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to
leading salons, spas, beauty professionals, and retail customers. For more than
10 years in a row, skin care professionals have voted Eminence Organic Skin Care
as their Favorite Skin Care Line and their favorite company for Product
Education. As a Certified B Corporation®, we are looking for Team-members who
seek to positively impact lives within our communities, give back through
philanthropic endeavours, and make choices to exemplify sustainability and be
stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are
passionate about maintaining an inclusive workplace that encourages and values
diversity.
