Job Location: Clinic Support Office Edmonton - Hybrid
Job Type: Full Time
Schedule: Monday to Friday 8:30 AM - 4:30 PM
COMPANY INFORMATION:
Looking to make a difference? Looking to join an incredible team?
Medicentres is a growing network of professionally managed healthcare clinics
dedicated to providing accessible healthcare to patients across Alberta,
Saskatchewan, Manitoba, and Ontario.
Regardless of your role, you will be an integral part of our customer-first team
and are guaranteed to make an impact on the lives of Canadians. Medicentres is
seeking to change the way healthcare is delivered in Canada by using technology
to improve the patient experience.
By choosing to belong at Medicentres, you will join a team of passionate,
like-minded people enjoying a challenging and rewarding career in the
ever-changing health care industry. It starts with you. That's a simple sentence
but it says a lot. It reminds each one of us that what we do matters.
JOB PURPOSE:
Reporting to the Centralized Programs Manager, the Operations Coordinator is
responsible for providing operational and administrative support to the
Operations Team with a variety of daily and project-based tasks. This role
requires someone who enjoys switching gears often, thrives in a dynamic
environment, and is passionate about improving processes and team efficiency.
PRINCIPAL RESPONSIBILITIES:
Operational Support Duties:
- Create, maintain, and distribute operational compliance documentation such as
clinic standards.
- Identify opportunities to streamline workflows and improve operational
efficiency.
- Maintain policy and operations manual for the department.
- Provide supplementary support to the Regional Operations Managers as
required.
- Provide continuous support to the Operations team in preparing documentation,
data entry, reports and various correspondence as required.
- Liaise with other business units to coordinate tasks related to clinic
operational programs for effective program execution.
- Develop and maintain scoring checklists to monitor operational compliance.
- Provide confidential administrative support to the management team and
department staff.
- Review and remittance of Certificates of Insurance to applicable lease
holders
- Processes clinic chart requests for archived charts
- Maintains, creates and updates internal clinic signage
Customer/Patient Service:
- Monitor the general Medicentres inquiries email and forwards content to
appropriate person to respond.
Project Support:
- Organizes archiving retention and disposition of records
- Completion of special projects as assigned
- Track follow-ups and deadlines from meetings and projects to ensure timely
execution
- Supporting operations team members with ad hoc projects as required
KNOWLEDGE, SKILLS AND EXPERIENCE:
- Diploma or Degree in Business administration or comparable education and
experience in a related field.
- Passion for continuous improvement and innovation
- Minimum 2 years of experience in an administrative support role
- Comfortable working in ambiguity and adapting to changing priorities
- Intermediate proficiency in Word and PowerPoint
- Must have at least an intermediate proficiency in Excel, including the use of
formulas, x-lookup, and pivot tables for data manipulation and report
generation
- Excellent organization, prioritization and problem-solving skills
- Strong written and verbal communication skills
- Ability to handle sensitive and confidential information with discretion
- Attention to detail
- A strong ability to work with minimal supervision in a team environment
CONTEXT AND ENVIRONMENT:
- This role suits someone who enjoys variety, embraces change, and finds
satisfaction in making things better for the team
- Must be able to work in a fast-paced environment that requires the ability to
accommodate changes in routine to account for urgent department
requests/meetings.
- The ability to prioritize on an as need basis.
- Deals with external customers
- Some physical lifting required when organizing/pulling archived charts
We appreciate your interest in working Medicentres Canada. Only those applicants
selected for interviews will be contacted. Final candidates for this position
may be required to undergo a security screening, including a criminal records
check. To learn more about us, visit www.medicentres.com
[http://www.medicentres.com].
