River Rock Casino Resort is currently searching for a dynamic person that has a passion for the Gaming Industry. The resort offers a working environment situated in a vibrant community that is fast-paced and always full of fun and excitement. If you are the type of person who is excited to meet different people and is comfortable engaging in short conversations then a Slot Attendant position at River Rock could be your next career move. As a member of our Slot team you will provide exceptional guest support services to all our customers who are in the resort to play their luck on our slot machines.
Duties and responsibilities for our next Slot Attendant will include:
Actively monitors and observes slot players and machines within assigned area and offers assistance, instruction and advice on the various types of games and machines in the Resort
Act as a front-line customer service liaison including answering questions about slot games and our facility to create a fun and high energy environment for all our guests
Perform routine procedures with slot machine printers, bill validators, adding/removing paper and fixing tilts
Reset machines after jackpot processing
Change bills
Reserve machine for Slot players
Fill ticket printers and re-stock ticket paper
Verify and pay off jackpots and cancel credits
Actively seek out and address customer needs and machine problems
Assist with awareness of and excitement for on-going and up-coming Casino promotions
Promote BC Gold Encore Card membership and usage to slot players
Provide prompt, courteous service to assure guests have an enjoyable gaming experience
Ensure tidiness of the assigned area at all times
Keep control over assigned keys and PTM card and ensure return to the key cabinet at the end of the shift
Work in compliance with internal controls, company policies and procedures and/or BC Lottery Corporation (BCLC) policies and procedures; report any violations and escalate to the appropriate level as necessary
Acquire and maintain a strong knowledge of all Slot operations policies and procedures as well as various types of Slot machines
Participate in a professional, constructive and supportive environment for all Casino staff with an attention to open communication and a team concept
Preserve Casino and guest confidentiality while at work and away from work
Adhering to all GCGC, BCLC and HR policies as they relate to functions of the position
Perform other duties as assigned based on operational needs
Successful candidates will demonstrate the following qualifications:
Available to work in a variety of shifts including evenings, graveyards, and weekends as we operate 24 hours per day, seven days a week
Cash handling experience
Manual dexterity, technical aptitude and trouble shooting ability is an asset
Basic knowledge of slot machine functions is an asset
Superior interpersonal, communications skills and mathematical skills
Ability to work well in a team environment and ability to multi task
Ability to use two-way radios and maintain professional radio etiquette at all times
Must be able to work in a fast paced, busy environment
Must work well under pressure
Serving It Right certificate required
Superior customer service skills
Adherence to the high standards, methods and procedures of gaming at GCE
The ability to successfully complete a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
A willingness to learn, develop and achieve new skills for personal and professional development
Live GCE’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
