LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes &
endocrinology. We’re transforming diabetes care by making it more accessible,
comprehensive, and patient-centric than ever before. LMC has 11
multi-disciplinary centers of excellence located in 2 provinces (Alberta &
Ontario). Our 50+ Endocrinologists, many of whom are nationally renowned for
their areas of expertise, are supported by an interdisciplinary team of highly
qualified professionals.
Our growing team is looking for an Clinic Administrative Lead who can work for
us on a permanent full-time basis supporting our LMC Ottawa clinic (4100
Strandherd Drive, Ottawa).
Position Overview
The Clinic Administrative Lead is the first point of contact for day-to-day
clinic operations, ensuring our patients are receiving comprehensive care across
multiple program areas. While providing hands-on support to the immediate
Medical Office Administrator/Medical Assistant (MOA/MA) staff, the Clinic
Administrative Lead will be responsible for building relationships with the
wider clinic team across all departments to ensure seamless collaboration,
troubleshooting of issues and an exceptional patient experience.
About You
This role offers an exciting opportunity to develop leadership competencies in
healthcare while continuing to provide front-line support to patients. You are
an individual who is ready to grow your expertise and skills in a
multidisciplinary practice. An individual with prior experience in the medical
field, who takes initiative, engages with their team and has strong
communication skills will find success in their role.
Responsibilities
- Perform essential daily responsibilities and duties as an MOA/MA for the
clinic.
- Act as the primary administrative interface with staff and providers across
all programs.
- Train and supervise an administrative team, acting as their first point of
contact for questions/inquiries.
- Responsible for ongoing development and regular evaluation of and addressing
potential staffing challenges.
- Responsible for communicating IT and facility issues and requests to the
appropriate teams for support.
- Manage staff schedules to ensure effective coverage and duties as assigned.
- Manage provider schedules to ensure productivity and efficiency.
- Organize team huddles and touch base meetings, and report findings to
management. This also includes taking the lead on clinic-wide huddles for all
staff.
- Collaborate with Human Resources for recruiting, hiring and orientation of
administrative staff.
- Manage patient and provider issues/complaints, escalating to management/Human
Resources.
- Oversee provider billing such as third party and uninsured claims.
- Other administrative duties and roles as assigned within Clinic Operations
and across other administrative clinic roles where needed.
- Assist with various projects as assigned.
Requirements
- 2-3 years in a medical or dental clinic setting dealing with patients and
providers.
- 1-2 years’ experience leading/managing administrative staff in a healthcare
environment (multi-site practice is an asset).
- College or university degree from an accredited postsecondary institution
(considered an asset).
LMC Healthcare is an organization committed to ensuring accessible services and
communications to individuals with disabilities. Once an applicant has been
selected for an interview, requests for accommodation can be made at any stage
of the recruitment process. Applicants need to make their accommodation needs
known when contacted.
We thank all candidates, however, only those candidates selected for an
interview will be contacted.
