Job Description: Phreesia is seeking a smart, energetic, and highly motivated Senior Product Manager to join our team focused on Payments and Revenue Cycle Management (RCM) solutions. In this role, you’ll drive innovative product initiatives that improve how healthcare organizations manage financial workflows, at the point of care through post-visit billing and collections. You will lead initiatives across the full product lifecycle - understanding market dynamics and competitive trends, defining detailed requirements, and collaborating cross-functionally with engineering, UX, client success, and go-to-market teams. You’ll also work directly with clients and partners to deeply understand their challenges and translate them into impactful product solutions. The ideal candidate will have strong experience with healthcare payments, revenue cycle workflows, or fintech/payment platforms, and a passion for making a difference in healthcare by improving patient financial engagement, operational efficiency, and reimbursement outcomes. This person will be an excellent communicator, great problem solver, high level collaborator, and have a proven track record of mentoring more junior team members. What You’ll Do: Own the vision, strategy, and outcomes for key Payments and Revenue Cycle Management (RCM) products, such as core payment processing and payment applications. Define and maintain the product roadmap aligned with Phreesia’s broader RCM strategy—incorporating feedback from clients, partners, and internal teams. Act as a Product Champion across the organization—clearly communicating your product vision and priorities to engineering, client success, marketing, and sales teams. Evaluate optimal approaches to execute on product strategy, including build, buy, or rent. Build – Create detailed product requirements and user stories—ensuring a clear understanding of payment and RCM workflows for engineering and QA teams. Buy or Rent – Identify and select vendor(s) who can reduce time-to-market and create more value for Phreesia, our customers, and patients. Find innovative ways to use Artificial Intelligence to be more efficient and effective in the role and to deliver better RCM outcomes. Drive go-to-market strategies and ensure successful product launches in collaboration with Product Marketing, Implementation, Client Success, and Support teams. Collaborate with finance, compliance, legal, and security teams to ensure products meet HIPAA, PCI-DSS, and other regulatory standards. Build and justify business cases for new capabilities and product enhancements, grounded in data and client impact, including ROI, operational efficiencies, and revenue lift. Partner with client-facing teams to provide product training, documentation, and support that enhances adoption and satisfaction. Proactively manage escalations, triage production issues, and drive prioritization of bug fixes and product improvements in collaboration with engineering and support. Engage with clients and partners to gather insights, validate product direction, and ensure solutions meet the needs of providers, staff, and patients in the payment journey. Stay informed on market trends, competitive landscape, and emerging technologies in healthcare finance and digital payments. What You’ll Bring: Bachelor’s Degree Required At least 5 years of product management experience, preferably in a high-growth B2B SaaS environment using Agile development methodologies Domain expertise in healthcare Payments, Revenue Cycle Management, or FinTech, including experience with payment processors, EMV certifications, kernel integrations, and chip transaction flows Strong working knowledge of PCI-DSS standards. Experience with HIPAA and healthcare regulations a plus. Demonstrated success driving product initiatives involving PCI compliance, credit card processing, or revenue cycle management Experience delivering payment solutions (POS, payment terminals, payment gateways, or SDKs) and collaborating with payment companies, such as processors or card networks Experience leading product initiatives across multiple cross-functional teams, ideally including client success, finance, compliance, legal, and security Strong analytical mindset with the ability to define KPIs and leverage data to inform prioritization and product evolution Passion for making a difference in healthcare and improving access to and affordability of care Exceptional written and verbal communication skills, including comfort with client-facing roles Previous experience mentoring or coaching junior product managers is a plus Ability to travel up to twice per year to the U.S. for internal meetings and periodically meet face to face with customers and partners. Phreesia is a fully remote company; however, candidates located in ET and CT regions are given priority in the hiring process. Who We Are: At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care. Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit! Top-rated Employee Benefits: Remote First: 100% Remote work + home office expense reimbursements+ monthly reimbursement for cell phone, internet and wellness. Top of market rewards: Competitive compensation Take time when you need time: Flexible PTO + company holidays Top class healthcare benefits: Variety of healthcare benefits for you and your family (and your pets!) starting day one Care about your families: Generous top-up for parental leave benefits Support personal development: Continuing education and professional certification reimbursement Connecting in person: Various offsite events and activities for team to connect and meet in person, to support team building and engagement. Giveback to community: Local in-person volunteer events, and give back programs to our communities. Recognition and perks: We have a company wide recognition tool (Phireworks) to celebrate milestones, recognize achievements and strengthen your bond with your teams. You can accumulate points and redeem them for a wide catalogue of items! Diversity and inclusive environment: At Phreesia, all employees are encouraged to bring their authentic self to work, feel supported and perform at their best. We have a variety of Employee Resources Groups (ERGs) which bring together individuals from a wide range of backgrounds, experiences and perspectives, and seek to foster a sense of shared community and empowerment for employees who share a common social identity, such as gender, race, ethnicity, and sexual orientation. Opportunity to join an Employee Resource Group. Learn more here: https://www.phreesia.com/workforce/ We strive to provide a diverse and inclusive environment and are an equal opportunity employer. At Phreesia, we’re transforming the patient experience and giving healthcare organizations the capacity to do more—and we need smart, innovative problem-solvers to help us get there. Phreesians have a wide range of backgrounds—you don’t need to be a healthcare expert or a technology geek to succeed on our team. We’re looking for talented, diverse individuals who want to make a difference in healthcare.
