At PointClickCare our mission is simple: to help providers deliver exceptional
care. And that starts with our people. As a leading health tech company that’s
founder-led and privately held, we empower our employees to push boundaries,
innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+
integrated partners, our platform serves over 30,000 provider organizations,
making a real difference in millions of lives. We also reinvest a significant
percentage of our revenue back into research and development, ensuring our
employees have the resources to innovate and make a lasting impact. Recognized
by Forbes as a top private cloud company and honored as one of Canada’s Most
Admired Corporate Cultures, we offer flexibility, growth opportunities, and
meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter
healthcare future; one that is human-first and accelerated by AI to create
meaningful and lasting change. Employees harness AI as a catalyst for
creativity, productivity, and thoughtful decision-making. By integrating AI
tools into our daily workflows, collaboration is enhanced, outcomes are
improved, and every team member has the proficiency to maximize their impact. It
all starts with our hiring practices where we uncover AI expertise that
complements our mission, and we continue to invest in training and development
to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To
learn more about PointClickCare, check out Life at PointClickCare
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connect with us on Glassdoor
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LinkedIn
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Travel to Office expectations
For Remote Roles: If this role is remote, there will be in-office events that
will require travel to and from the Mississauga and/or Salt Lake City office.
These will include, but not limited to, onboarding, team events, semi-annual and
annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside
within commutable distance to the office/location specified in the job listing.
This will include, but not limited to, weekly/bi-weekly/monthly events in the
office with your specific team. This is a requirement for this role.
The Principal AI Engineer leads the architecture and delivery of agentic AI
systems across multiple products, defining technical standards and reusable
patterns for reasoning, tool use, and coordinated action. This role partners
with cross-functional teams to transition prototypes into secure, observable
production solutions and establishes playbooks, evaluation frameworks, and
platform components to accelerate adoption. Additionally, the Principal AI
Engineer mentors teams and ensures alignment with Responsible AI, security, and
regulatory requirements.
The team drives enterprise-wide AI enablement by defining strategy, evangelizing
adoption, and delivering measurable business impact. It identifies and
prioritizes high-value AI use cases, builds scalable platforms, and creates
playbooks and patterns to accelerate implementation. Through innovation hubs and
close collaboration with product, engineering, and operations, the team
transforms prototypes into production-ready solutions. Additionally, it invests
in talent development, equipping teams with the skills and tools to embed AI
across the organization.
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Key Responsibilities
-
Set the technical vision and reference architecture for agentic AI across
products—defining org‑wide standards for reasoning loops, tool use/function
calling, memory, safety, and interoperability.
-
Build and govern reusable platform components—model broker & multi‑model
routing, orchestration services, evaluation harnesses, prompt/versioning
stores, and telemetry—to accelerate adoption across teams.
-
Build and govern reusable platform components—model broker & multi‑model
routing, orchestration services, evaluation harnesses, prompt/versioning
stores, and telemetry—to accelerate adoption across teams.
-
Drive cross‑functional roadmaps and integration standards with Product,
Engineering, Architecture, Advanced Tech, and SaaS Ops—setting API/versioning
contracts, optimizing LLM/agent cost‑performance, and mentoring engineers to
raise the bar.
Qualifications
- Proven leadership shipping agentic AI at scale across multiple products,
setting organization‑wide standards for reasoning loops, tool use/function
calling, memory, safety, and interoperability.
- Healthcare & regulatory context: familiarity with HIPAA, ONC‑aligned
practices, and clinical workflows for safe deployment in regulated
environments.
- Master’s degree or higher in Artificial Intelligence.
- Evaluation leadership: establishes offline/online evaluation methodologies
for agent behavior and safety, with dashboards tied to business outcomes.
- Advanced Python expertise for production systems (testing, packaging,
performance profiling) and deep experience extending agent frameworks such as
LangChain, LangGraph, AutoGen, CrewAI, and/or LlamaIndex.
- Model serving and cost/perf optimization: experience with model broker
patterns, multi‑model routing, and serving stacks
- RAG/agent data pipeline expertise: document preprocessing (OCR/NER), chunking
strategies, embeddings, vector stores, and data quality/versioning—with
evaluation harnesses for quality, cost, and latency.
- Security & Responsible AI by design: hands‑on implementation of RBAC, audit
logging, privacy controls, and alignment with NIST AI RMF and ONC FAVES
requirements in partnership with Platform PM, Regulatory, and Security.
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$164,430 - $182,700 a year
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PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity
without discrimination or harassment on the basis of race, religion, national
origin, status, age, sex, sexual orientation, gender identity or expression,
marital or domestic/civil partnership status, disability, veteran status,
genetic information, or any other basis protected by law. PointClickCare
welcomes and encourages applications from people with disabilities.
Accommodations are available upon request for candidates taking part in all
aspects of the selection process. Please contact recruitment@pointclickcare.com
should you require any accommodations.
When you apply for a position, your information is processed and stored with
Lever, in accordance with Lever’s Privacy Policy
[https://www.lever.co/privacy-policy]. We use this information to evaluate your
candidacy for the posted position. We also store this information, and may use
it in relation to future positions to which you apply, or which we believe may
be relevant to you given your background. When we have no ongoing legitimate
business need to process your information, we will either delete or anonymize
it. If you have any questions about how PointClickCare uses or processes your
information, or if you would like to ask to access, correct, or delete your
information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com [recruitment@pointclickcare.com]
PointClickCare is committed to Information Security. By applying to this
position, if hired, you commit to following our information security policies
and procedures and making every effort to secure confidential and/or sensitive
information.
