Under the direction of Manager, Player Development, the Executive Host is responsible for assisting in the management of the Player Development team and day-to-day activities of all high limit rooms, including Tables and Slots on a shift basis. They are also responsible in assisting in the identifying, planning, and directing of the VIP players.
Key Accountabilities:
Acting as a resource for guests, management, and employees, to ensure a maximum level of satisfaction and service throughout the department and the casino
Responding to, resolving or escalating guest issues
Ensuring compliance with licensing laws, health and safety and other statutory regulations
Strong working knowledge:
Federal anti-money laundering law
SOF requirements
Reporting requirements
Procedures and best practices
Implementing VIP player strategic plans as directed
Developing and sustaining relationships with VIP guests
Arranging special events for VIP guests
Developing profiles and ratings to ensure VIP guest satisfaction; monitoring and updating Player Development Tracker
Actively pursuing business with VIP guests; identifying new guests through acquisition and referral program
Lead VIP guest-related concert, shows, events, promotions.
Promoting new product and service initiatives to VIP guests
Collect information and feedbacks from guests to improve overall high limit service standards and stay competitive in our chosen market
Assisting with the development of operational budgets
Liaising and communicating effectively with all appropriate departments
Developing and cultivating strong working relationships with all stakeholders: guests, ownership and employees
Performing other duties as assigned or directed
Education and Qualification Requirements:
Post-Secondary education or suitable combination of education and experience an asset
Previous supervisory experience required and management experience an asset
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Computer literacy in MS Office and Excel
Bi/Trilingual with an excellent command of Mandarin and/or Cantonese (read and write Simplified and/or Traditional Chinese) as well as English
Gaming industry experience an asset
Ability to obtain background check via GPEB
Candidates must be ready and willing to work a flexible schedule, including late nights, overnights, weekends, and holidays. The hours of work will be based on operational and business needs.
