At PointClickCare our mission is simple: to help providers deliver exceptional
care. And that starts with our people. As a leading health tech company that’s
founder-led and privately held, we empower our employees to push boundaries,
innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+
integrated partners, our platform serves over 30,000 provider organizations,
making a real difference in millions of lives. We also reinvest a significant
percentage of our revenue back into research and development, ensuring our
employees have the resources to innovate and make a lasting impact. Recognized
by Forbes as a top private cloud company and honored as one of Canada’s Most
Admired Corporate Cultures, we offer flexibility, growth opportunities, and
meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter
healthcare future; one that is human-first and accelerated by AI to create
meaningful and lasting change. Employees harness AI as a catalyst for
creativity, productivity, and thoughtful decision-making. By integrating AI
tools into our daily workflows, collaboration is enhanced, outcomes are
improved, and every team member has the proficiency to maximize their impact. It
all starts with our hiring practices where we uncover AI expertise that
complements our mission, and we continue to invest in training and development
to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To
learn more about PointClickCare, check out Life at PointClickCare
[https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpointclickcare.com%2Flife-at-pointclickcare%2F&data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586947941%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=dIKtrMG7L0sb%2FfLrFRvhcZAmfqfNXTXDTvMsoJkwGvM%3D&reserved=0] and
connect with us on Glassdoor
[https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.glassdoor.ca%2FOverview%2FWorking-at-PointClickCare-EI_IE452666.11%2C25.htm&data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586978442%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=KVgSiL%2ByFmnpxTc5PmuErMwRNwDmTGqUzJIUSIm5fY0%3D&reserved=0]and
LinkedIn
[https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpointclickcare%2F&data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586994867%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=AFNWMltUX65iQ5E5LFYOrA9bKP10SzKQ7jwcti57q2E%3D&reserved=0].
Travel to Office expectations
For Remote Roles: If this role is remote, there will be in-office events that
will require travel to and from the Mississauga and/or Salt Lake City office.
These will include, but not limited to, onboarding, team events, semi-annual and
annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside
within commutable distance to the office/location specified in the job listing.
This will include, but not limited to, weekly/bi-weekly/monthly events in the
office with your specific team. This is a requirement for this role.
Job Summary
We’re looking for creative thinkers with hands-on experience in Agentforce, AI
agent development, and intelligent process automation, who thrive in a
collaborative, fast-paced environment. As a Senior Application Engineer
specializing in Salesforce Agentforce AI at PointClickCare, you’ll architect and
deliver state-of-the-art AI agents and automations that transform system
workflows. You’ll be empowered to experiment, prototype, and deliver solutions
that directly shape the future of our technology landscape, gain exposure to the
latest AI technologies and dedicated time for professional development and
certifications as you create AI Agents using Agentforce and other AI tools.
To succeed in this role, you need to be an autonomous and accountable team
player with a continuous learning mindset and understand what it means to be a
member of a high performing team. You bring hands-on experience building
Agentforce AI Agents and over 5 years of experience and knowledge designing,
developing, and maintaining configuration and custom applications that integrate
with Salesforce or other connected apps.
As a Senior Application Engineer (Salesforce Agentforce AI) at PointClickCare
you will also build intelligent process automations, test automations, and debug
standard to complex issues related with Apex code, JavaScript, Python or code
from other programming languages as it relates to the applications you are
developing for. You will develop technical documentation, be part of our DevOps
maintenance crew and peer review builds developed by other team members and
vendors. You will provide training and consultation related to the systems and
processes developed by the team to our business partners and support both
transformational projects, high priority enhancements and resolve standard to
high complexity incidents to quickly deliver value to the business.
What your day-to-day will look like
•Work at the forefront of AI-driven Salesforce solutions and build AI Agents
using Agentforce, and other AI platforms like Microsoft Studio for CoPilot
Agents.
•Pioneer intelligent automations in enterprise environments using IPA tools like
Power Automate, Alteryx, and others.
•Build test automations to improve QA efficiencies in QA for Salesforce and
other applications.
•Collaborate with product designers, end-users, and other team members to refine
and understand outcomes and AI use cases.
•Collaborate with other team members to brainstorm ideas for prototyping to test
and solution for use cases identified and prioritized.
•Execute standard to complex tasks in the application development life cycle
using languages like Apex, JavaScript, Python, etc., etc., relevant to the core
applications (Salesforce, Billing Platform, etc.) and connected or integrated
apps (Conga, Docusign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata,
TaskRay, etc.).
•Perform unit tests for your builds and collaborate with Product Designers and
other team members to create accurate and quality test scripts for automated and
manual testing.
•Analyze, troubleshoot, and debug systems for standard issues
•Be an AI change agent in your team to gain team buy-in for adopting use of AI
agents to save time, reduce waste and improve efficiency to deliver value to
customers faster
•Create and maintain technical documentation for all builds and AI Agents
produced
•Onboard, mentor and coach Junior - Intermediate application engineers and your
peers – including peer reviewing their work, providing feedback, approving pull
requests and providing guidance as needed.
•Perform other tasks and duties as assigned
Qualifications we are looking for
•Hands-on experience building Agentforce AI Agents, AI workflows, custom agent
development, and integration of external data sources.
•Experience creating intelligent process automations using tools like Power
Automate or others
•Solid experience creating test automations for Salesforce and other platforms
•Solid experience writing clean code that performs well at scale using
JavaScript, Apex, Python, etc.
•Solid experience with Salesforce integrations and external system integrations
(Conga, Docusign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata, TaskRay,
etc.)
•Proficient in DevOps processes and tools (e.g., Copado, AutoRabit)
•Proficient in GITHUB and troubleshooting standard versioning and DevOps issues
•Proficient in Agile methodologies (Scrum/Kanban) to iteratively deliver
standard solutions
•Solid experience with automated testing frameworks (e.g. PMD, Selenium, Copado
CRT)
•In-depth understanding of Salesforce data models, security, and governor limits
•Excellent organization, critical-thinking and self-management skills
•A continuous learner – you must enjoy acquiring and sharing knowledge and
wisdom with others
•Solid Team player and coach to partner with cross-functional teams and other
areas of practice like BA, QA & Operations
•Communicates standard - complex ideas, anticipates potential objections and
persuades others, often at team level, to adopt a different point of view
•Proven experience as a great Intermediate Application Engineer
•Certifications:
oSalesforce Certified Agentforce Specialist
oSalesforce Certified Platform Developer I & II (required)
oSalesforce Advanced Administrator certification (required)
oSalesforce Certified Application/Systems Architect (desired)
•BSc/BA in Computer Science, Engineering, or a related field (or equivalent work
experience)
Bonus points for:
•Experience building AI Agents on other AI Platforms
•Experience being part teams that operated using the Product Operating Model
•Experience working on a SaaS product
•Experience with Salesforce Lightning Design System (SLDS) or other UI
frameworks like React, Vue.js [http://Vue.js], or Angular
•Standard understanding of Salesforce Sales Cloud, Service Cloud, Revenue Cloud,
Agentforce, and Salesforce Einstein
•Experience working with AWS, Azure, or other cloud platforms.
•Experience working with Service-Oriented Architecture (SOA) and SaaS product
development
•Knowledge of SAML, OAuth, and OpenID Connect for authentication and
authorization
•Experience with on-call responsibilities for production-grade systems.
•Understanding how to solve the dysfunctions of a team (trust, conflict,
commitment, accountability and team results)
\n
\n
$112,000 - $125,000 a year
\n
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity
without discrimination or harassment on the basis of race, religion, national
origin, status, age, sex, sexual orientation, gender identity or expression,
marital or domestic/civil partnership status, disability, veteran status,
genetic information, or any other basis protected by law. PointClickCare
welcomes and encourages applications from people with disabilities.
Accommodations are available upon request for candidates taking part in all
aspects of the selection process. Please contact recruitment@pointclickcare.com
should you require any accommodations.
When you apply for a position, your information is processed and stored with
Lever, in accordance with Lever’s Privacy Policy
[https://www.lever.co/privacy-policy]. We use this information to evaluate your
candidacy for the posted position. We also store this information, and may use
it in relation to future positions to which you apply, or which we believe may
be relevant to you given your background. When we have no ongoing legitimate
business need to process your information, we will either delete or anonymize
it. If you have any questions about how PointClickCare uses or processes your
information, or if you would like to ask to access, correct, or delete your
information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com [recruitment@pointclickcare.com]
PointClickCare is committed to Information Security. By applying to this
position, if hired, you commit to following our information security policies
and procedures and making every effort to secure confidential and/or sensitive
information.
