About Quench
Quench’s purpose is to impact people’s lives and improve the earth by helping to
eliminate the 500 million plastic bottles consumed each year. We play a
front-line role in the battle against single-use plastic water bottles by
delivering on-demand filtered water solutions to more than 120,000 healthy and
environmentally conscious customers across North America. Quench bottle-free
water coolers, ice machines, sparkling water dispensers and coffee brewers
purify the existing water supply, providing an endless supply of clean water and
water-based beverages for a fixed monthly fee, typically under a long term
bundled service and rental subscription agreement. Quench has grown from a small
regional company to an international leader that had a successful NYSE public
offering in 2016 and is now a strategic company owned by private equity backed
Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team
members operating out of more than 90 locations across North America and Puerto
Rico. For more information visit www.quenchwater.com
[http://www.quenchwater.com/].
About the Role
Reporting to the Senior Customer Care Manager, the Bilingual Customer Care
Representative is responsible for delivering world-class customer service by
efficiently handling customer requests, creating service orders, managing
routing and dispatch, and maintaining regular communication with the Field
Service team. This role also focuses on building and maintaining strong
relationships with both clients and internal teams by providing prompt,
accurate, and dependable support to foster long-term customer loyalty.
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Key Responsibilities
- Deliver exceptional customer service on every interaction
- Respond to customer inquiries via phone and electronic channels
- Resolve issues quickly and accurately or escalate as per established
protocols
- Handle and resolve customer complaints with professionalism
- Meet or exceed performance metrics (KPIs)
- Demonstrate strong listening skills and remain calm under pressure
- Support and mentor other members of the Customer Care team when needed
Qualifications :
- Bilingual in French and English (required)
- Minimum 1+ years of customer service experience in a fast-paced environment
- Proven ability to communicate effectively to promote resolution
- Experience with routing and dispatch is a strong asset
Skills:
- Enthusiastic and entrepreneurial mindset
- Strong multitasking and adaptability skills
- Excellent verbal and written communication
- Highly organized with effective time management
- Strong problem-solving ability
- Proficient with general computer systems and MS Office Suite
- Ability to work independently and collaboratively within a team
Additional Information:
- Applicants must be legally authorized to work permanently in the country of
posting
- Final candidate must successfully complete a criminal background check
Why Join Us:
- Join a fast-growing, innovative company with a trusted reputation and a
loyal, expanding customer base.
- Collaborate with a supportive leadership team and passionate cross-functional
partners committed to your success.
- Enjoy a competitive compensation package that includes:
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- RRSP match to support your long-term financial goals
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- Thrive in a hybrid work environment that promotes flexibility and work-life
balance.
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$50,000 - $60,000 a year
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Employee Referral Program
At Quench, we understand that our greatest asset is our team members, and we
value your support in helping us discover exceptional talent. That is why we are
excited to introduce the new Quench Talent Referral Program – an innovative
initiative designed to recognize and reward your contributions to our growing
team.
To learn more about this program please click the following link:
https://onfirstup.com/Quench/quench/contents/36946818?tok=adda9212-c825-4dce-9271-d086ecfcc707_17847637
[https://onfirstup.com/Quench/quench/contents/36946818?tok=adda9212-c825-4dce-9271-d086ecfcc707_17847637]
