The Company
Versaterm is a global public safety solutions company helping agencies transform
how they serve their communities. Since 1977, we’ve been building an ecosystem
of intuitive tools designed for public safety agencies, forensic labs, court
systems, schools and other institutions. Through purposeful integrations and a
selective growth strategy, we focus on improving workflows to help our customers
achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to
customer success. As we continue to grow and expand our ecosystem, you’ll have
the opportunity to contribute to solutions that enhance community safety and
transform the future of public safety technology. If you’re passionate about
making a meaningful difference, we’d love to hear from you.
The Role
The Deployment and Support Specialist is an IT professional responsible for
deploying and supporting mission critical technologies in Police, Fire and EMS
environments. The successful candidate for this position enjoys working in a
dynamic, fast-paced, collaborative team environment and interacting with
clients. We are seeking a self-starter, who is continually considering ways to
improve their own efficiency and the team’s productivity.
Mentored by a Senior Deployment & Support Specialist, this role is key to
delivering, installing, configuring, upgrading, patching, and documenting the
Versaterm software suite. You'll work with project managers and clients to
ensure that the Versaterm software is installed and maintained in accordance to
the strict guidelines necessary for these mission critical systems. Our
specialists must be trustworthy, independent, and technically competent as they
will be accessing and applying changes to live public safety systems for police
agencies, fire departments and ambulance services.
What You'll Do
- Install, upgrade and configure the Versaterm suite of applications on various
customer, cloud and in-house Linux based servers
- Deploy database changes to client sites
- Plan and coordinate data migration between systems
- Configure and maintain tools for generation, deployment and monitoring of
product builds
- Improve performance and reliability of product builds and deployment
strategies
- Communicate with customer IT staff for deployment related questions
- Troubleshoot, Document and Resolve issues as required
- Work effectively on several concurrent client and/or internal projects
- Provide off-hours on-call support on a rotation basis
- Maintain awareness of trends in technology and operational requirements.
What You'll Bring
- Degree/Diploma in computer science or related field
- 3-5 years of related technical experience (Previous experience is of value
however recent graduates are also welcome to apply)
- Experience with Linux operating system and command line tools
- Experience with scripting (e.g. Linux shell scripting, Perl, Python, etc.)
- Understanding of database technologies and concepts
- Solid troubleshooting and problem-solving skills
- Excellent communication skills (written and verbal)
- Good time management and organization skills
- Team player willing to share knowledge and learn from others
- Ability to obtain a Government of Canada Reliability security clearance
You'll Succeed if You Have
- Strong analytical thinking Skills
- Effective decision making
- Intense focus on customer service with the desire to go above and beyond to
meet client demands and project deadlines
- Ability to manage multiple priorities
- Acute attention to detail
- Accountability for actions and results
- Ability to be an independent worker who can prioritize work and meet
deadlines
- Ability to collaborate and contribute to strong teams
This position requires security clearances due to the nature of our work with
public safety agencies. Candidates must be legally authorized to work in Canada
and must successfully obtain and maintain a Reliability security clearance from
the Government of Canada. Additionally, candidates must comply with the FBI's
Criminal Justice Information Services (CJIS) Security Policy and pass a
comprehensive, fingerprint-based background check. Please note that specific
customer contracts may impose additional security verification requirements.
Obtaining and maintaining all required security clearances is a condition of
employment. For more information, please visit Public Services and Procurement
Canada [https://www.canada.ca/en/public-services-procurement.html] for
Reliability clearance details and the FBI's CJIS Security Policy Resource Center
[https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center] for
CJIS requirements.
Equal Opportunity
Versaterm is committed to building and supporting inclusion, diversity, and
equity, and sustaining a barrier-free environment. Accommodations are available,
on request, throughout all aspects of the selection process. These principles
apply to the terms and conditions of employment at Versaterm. For detailed
information on our accessibility policies, please contact info@versaterm.com.
