Are you a technical professional with a passion for civic projects and a keen eye for detail? The City of Edmonton is looking for a talented Elections Systems Analyst to join our team in the Office of the City Clerk. This is a critical role that supports the preparation and delivery of municipal and school board elections, by-elections, and other important legislative projects. You will play a vital role in ensuring the integrity, security, and transparency of Edmonton's democratic process. This position is a unique opportunity to use your technical skills for the public good, working in a dynamic environment with significant legislative and public scrutiny.
What will you do?
Support the building, configuration, testing, and deployment of election and legislative solutions in collaboration with vendors, Open City and Technology (OCT), and other key partners
Perform solution delivery and operational maintenance for election technologies, and troubleshoot technical issues
Work with third-party providers to configure, customize, and deploy systems that support business processes, such as Election Logistics Management Systems (ELMS), Learning Management Systems (LMS), and the permanent electors register
Develop, document, and provide end-user training to team members on election applications
Liaise with various internal support teams, including Network, Telecom, Application Support, and Web Support, to ensure project requirements are met
Support the Data Integration Analyst with data extracts and integrations between systems as needed
Configure and test voting station devices and software, and develop test plans and logic and accuracy audit procedures
Provide front-line technical support to project team members and election workers at voting stations, including during evenings and weekends during key project activities
Work with vendors to troubleshoot, diagnose, and resolve bug fixes and change requests
A Degree in Computer Science, Computer or Software Engineering, or a related discipline with at least 4 years of relevant experience in business software development, implementation, and support, OR
A Post-secondary diploma in a related discipline with 5 years of relevant experience, OR
A 1-year related certificate with 7 years of relevant experience
Experience in business process and requirements definition
Experience with application development, configuration, customization, and testing
Experience in software support and web site design standards
Assets:
Experience in technical fields related to elections or other legislative projects (e.g., census or petition projects)
Experience with Quality Assurance methodologies like Six Sigma or ISO 9001
Familiarity with election technology systems and hardware requirements
Strong knowledge of the technical requirements of civic projects
Ability to troubleshoot and resolve technical issues in a high-pressure, time-sensitive environment
Skills required for success:
Exceptional organizational and technical skills with a keen attention to detail
Strong verbal and written communication skills, including the ability to explain complex technical concepts to non-technical collaborators
Ability to build and maintain strong working relationships with both internal and external partners
Strong analytical, diagnostic, project, and research skills
The ability to work independently with a high degree of autonomy
Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
Embracing a culture of equity, diversity, reconciliation and inclusion
Conditions of Employment:
Hire is dependent on a Criminal Records Check (CRC) that is satisfactory to the City of Edmonton
Applicants may be tested
Work Environment:
Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.
The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance.
Overtime, and evening work may be required, especially during peak project periods
Must be able to work in a high-stress environment with a high volume of work and potential interactions with the public
The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits.
Up to 1 permanent full-time position
Hours of Work: 33.75 hours per week
Salary Range: $52.578 - $67.097 (Hourly); $92,629.29 - $118,208.14 (Annually)
Talent Acquisition Consultant: SM / SB
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
