Job Description The Regional Manager is responsible for the effective and efficient delivery and sustainability of Programs, Training & Development and Quality within the Long Term Care homes, as well as the implementation and sharing of policies/programs to ensure the highest standard is met as it pertains to Extendicare’s policies and practices, and those set by the applicable legislation. What you'll be doing: Training and Education To support the professional practice of the Home Leadership Teams as applicable To educate, orientate, coach, mentor and support Long Term Care homes' frontline teams through consultation with the Home leadership teams and the Regional Director Operation(s) as applicable; To consistently deliver education with Extendicare programs/initiatives/policies & procedures; To assist in the implementation of new programs & in the revision and update of programs; To provide innovative suggestions to assist with the overall implementation of new concepts in order to minimize the potential negative perception of change; To orient, coach & mentor new managers/leaders; provide professional consultation to said leaders for their orientation, mentoring, and coaching for all roles; Compliance To promote compliance with regulatory requirements and Extendicare standards; To ensure that appropriate security levels and access authorities are in place and maintained in accordance with policies, practices and standards; To ensure regional/home involvement with, and representation on, applicable regulatory committees; To ensure follow-up of high-risk issues; To support homes in meeting regulatory requirements; To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct; Continuous Quality Improvement (CQI) To ensure the effective operation and Continuous Quality Improvement (CQI) of the homes; To ensure CQI & Accreditation programs are managed in accordance with Extendicare’s standards, policies & practices, and in compliance with legislative and regulatory requirements; To effectively represent the interests of the organization in all interactions with major external stakeholders; To facilitate quality improvement framework through program review, audits, data analysis; To monitor, analyze performance indicators and adverse events; To augment a culture of innovative and thinking generating ideas with the goal of improving practices; To conduct quality review based on outcomes as directed by Regional Director Operations; To ensure continued adherence to accreditation requirements; To coordinate and initiate research, abstracts, conference submissions within designated region, in conjunction with the Regional Director Operations. Other duties: To liaise with regional representatives of national contracts; To demonstrate ability to be flexible and adaptable to the changing needs of the business, including requirement for travel on short notice; To participate in the on-call rotation as directed by the Regional Director of Operations; To complete all other duties as assigned; Time Type: Full time When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences. If you have a passion for caring, turn it into a rewarding career with Extendicare! Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request. Extendicare is a leading provider of care and services for seniors across Canada. We deliver quality care to meet the needs of a growing seniors’ population. We also provide management and consulting support through a range of services, including recruitment and building strong, qualified teams, to a network of independently owned long-term care and retirement homes. Our Mission “Helping People Live Better.” We help our residents and clients live better by promoting quality of life. We create remarkable moments through highly engaged and motivated team members. Stakeholders know this because we continuously measure, improve and publicly share our performance. Our Vision Our vision is to be the best senior care and services company in Canada. Our Values At Extendicare, we value our customers and our team who cares for them. We are committed to treating them with dignity and respect in an atmosphere of compassion. As health care professionals, we take pride in being responsive to the needs of those who rely on us. Customer Satisfaction. We strive to provide care and services to our customers which exceed their expectations. Excellence. We believe aspiring to excellence leads to continuous quality improvement in our provision of care to residents. Respect. We value each employee, encourage equal opportunity for growth and recognize achievement. Integrity. We believe in honesty and fairness in our relationships with others. Accountability. We believe we are accountable for the quality of services we provide to our customers. Communication. We listen to each other and foster open and honest communication. Teamwork. We believe that working as a team creates an environment that allows us to reach our potential. Environment. We believe that environmental issues should be integrated into business decisions that promote environmental protection, preservation, safety and a homelike atmosphere.
