The IRM Strategy, Planning, and Governance Manager plays a pivotal role in Manulife’s Global Information Risk Management (IRM) organization. You will be integral to the Strategy, Planning, and Governance (SPG) Team, focusing on our Technology Risk Culture Program, overseeing first-line education initiatives and supporting other general SPG initiatives. This role works very closely with partners in Global Communications and L1B collaborators on a regular basis, providing the opportunity to engage with leaders and SMEs across the organization. Primary Responsibilities Technology Risk Culture Program. Collaborate to design and enhance training and educational initiatives, promoting a comprehensive understanding of technology risks across the organization. This includes supporting the content for the Information Protection Education Program, coordinating specialized training sessions for new and updated Information Risk Management policies and standards, and developing quarterly Information Protection awareness campaigns & communications that are shared Company-wide. Your efforts will ensure these programs are engaging, informative, and aligned with organizational goals to cultivate a proactive risk culture. Education Oversight and Challenge. Assist in developing and implementing a new independent oversight and challenge function for education and training activities across the first line of defense. This involves designing processes to evaluate and improve the effectiveness of training programs, ensuring they meet organizational standards and contribute to a strong risk management culture. Your role will include collaborating with collaborators to align these activities with strategic objectives and fostering continuous improvement in risk education. IRM Strategy, Planning and Governance Initiatives. Support various IRM operations, such as coordinating Town Halls and team events, to enhance communication and collaboration across the organization. This involves logistical planning, content development, and collaborator engagement to ensure these events are impactful and aligned with strategic objectives. Your contributions will drive the successful implementation of IRM strategies and initiatives. Required Qualifications Minimum 5 years of experience in Communication or Education within a complex, global enterprise. Experience in the areas of Information Technology, Risk Management, and/or Audit within a complex, global enterprise a plus. University degree (Communication or Education preferred), or equivalent experience. Strong written and verbal English communication skills, including ability to explain highly technical information to non-technical audiences. Strong collaboration, problem solving, and influencing skills in a highly matrixed and dynamic organization. Strong time management and organizational skills to manage multiple tasks, deadlines, and changing priorities. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-Hybrid About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Waterloo, Ontario Working Arrangement Hybrid Salary range is expected to be between $94,220.00 CAD - $174,980.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
