FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals.
Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.
Accounts Receivable / Collector
Remote – Canada | Full-Time
We are seeking a detail-oriented and customer-focused Accounts Receivable / Collector to join our team. This fully remote role is responsible for managing and collecting on assigned A/R customer portfolios across multiple business units, while partnering closely with internal teams to ensure timely payments, resolve issues, and support a positive customer experience.
Essential Duties and Responsibilities
Manage and collect on an assigned A/R customer portfolio across multiple business units.
Research and reconcile customer accounts, escalating to the Cash Applications department as needed.
Review the TermSync dashboard daily to complete routine collection calls, update payment statuses on accounts, and resolve or notate customer issues preventing payments.
Partner with senior leaders in Sales and Customer Service in a timely manner to resolve complex customer issues that negatively affect DSO.
Understand customer infrastructure and processes, and identify the appropriate contacts to deliver the best overall customer service.
Identify at-risk customers to upper management.
Escalate issues via tasks in TermSync and emails to the appropriate internal ownership level (Sales/Customer Service).
Identify and document customer invoice disputes and root cause delinquencies via TermSync.
Log into the Natus phone queue, answering incoming customer calls in a timely manner to take payments and assist with account issues when needed.
Perform additional duties as assigned.
Education and/or Experience
2+ years of business corporate collections experience preferred.
Solutions-oriented with strong initiative.
Team player with the ability to share knowledge.
Strong written and spoken English language skills required.
Strong customer service skills.
Professional integrity and ability to manage sensitive information.
Experience with Microsoft Excel.
Ability to work with deadlines, prioritize tasks, and organize workload effectively.
High degree of accuracy, attention to detail, and confidentiality.
Compensation and Benefits: Along with a competitive salary and bonus structure, Natus offers a comprehensive healthcare package that starts on your first day of employment, paid statutory holidays, 3 weeks’ vacation and 7 sick days, RRSP Match, and tuition reimbursement up to $5,000 annually.
Be the People part of the Neuro Solution. Apply Today.
EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Accessibility: Natus is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesitate to contact our Human Resources Department.
