Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY: Under the direction of the Christmas Campaign Coordinator, the Volunteer Coordinator will work in cooperation with The Christmas Campaign and Toy Drive Coordinators to ensure a full volunteer roster and oversee volunteers involved in a variety of roles, including application intake with households, hamper and toy sorting, working in the toy centre, setup of the shopping area, greeters, and personal shoppers during distribution. ACCOUNTABILITIES: Volunteer Recruitment & Onboarding Recruit volunteers through online postings, community outreach, and existing volunteer networks. Conduct orientations and training sessions tailored to specific volunteer roles. Screen volunteers as needed (references, background checks, role suitability). Scheduling & Supervision Create and maintain a volunteer schedule that ensures coverage for all program activities. Coordinate daily volunteer assignments in collaboration with program leads. Act as the main point of contact for volunteers, providing on-site support, direction, and problem-solving as needed. Communication & Engagement Maintain ongoing communication with volunteers via email, phone, and in-person check-ins. Foster a welcoming and inclusive environment for volunteers of all ages and backgrounds. Recognize volunteer contributions and support volunteer satisfaction and retention. Program Support Meet together with other Campaign staff to ensure all aspects of the campaign are covered. Assist in logistics for Toy Centre setup, hamper distribution, and overall site organization. Track volunteer hours and provide a final report summarizing volunteer engagement and outcomes. Support overall Christmas Campaign operations as required. Work with other team leads to secure refreshments for volunteers during set up and distribution. Assist with registration when required. May pick up donations through campaign vehicle. Perform other position related duties as required. WORKING CONDITIONS: This is a Seasonal full time position based on 40 hours per week. Flexibility in scheduling is required and schedule may vary from week to week. Ability to lift/move more than 10 lbs. (4.5kg). This job requires reaching, bending, stooping and, working in a standing position Required to wear appropriate Salvation Army identification. EDUCATION, EXPERIENCE AND QUALIFICATIONS: Education, Qualifications and Certifications: Completed High School or equivalent. Experience and Skilled Knowledge Requirements: Minimum of one (1) year of prior related experience working in community-based programs would be a definite asset. Experience in office administration. Experience with general office equipment and must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL). Skills and Capabilities Excellent interpersonal skills, integrity, and adaptability. Ability to multi-task and work well in a fast-paced office setting; attention to detail, problem solving and analytical skills. Self-motivated/disciplined.Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change. Ability to maintain information in confidence and exercise good judgement. Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment. Exhibit good listening skills, have strong oral/written communication skills. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Honest, courteous, and punctual; prepared to act in the best interest of employer. Represent the organization in a positive, professional, and engaging manner. Treat the property of The Salvation Army with due care and caution .Attentive listening skills for the purpose of supervision, coaching, and conflict resolution. Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) .Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Compensation: The target hiring range for this position is $17.60 to $20.64 with a maximum of $24.77. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.
