Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: ACCOUNTABILITIES: Admit and discharge clients as required Facilitate intake and Triage processes for clients by completing an intake interview in a private space, collecting required information to determine level of service need. Provide appropriate information and resources, orient residents to hostel regulations and schedules as well as all available services during the intake process. Ensure resident admission and discharge information is recorded in appropriate places Assist with supervision of clients Provide practical and emotional support, assistance and encouragement to clients Perform all necessary clerical duties for documentation, including SMIS, Hostel Registry, Triage, log book entries, and all other required forms Make necessary internal referrals to case management department or pastoral care Make necessary/appropriate external referrals to community resources to assist clients in meeting their basic needs and assist in moving towards housing and housing stability. Support clients in securing identification and completing taxes and gaining income as identified on the Intake Triage. Monitor the length of stay of clients and notify case management team of significant stays and/or changes in client behaviors that may require greater support. Support Level 1 clients in navigating basic social service supports. Sort and process resident mail on a daily basis, stamp and distribute all mail; redirect all mail for residents who are no longer at shelter Report all building problems to the Assistant Director or designate. Ensure all donations received after business hours are received and processed according to policy Ensure that all telephone calls are dealt with professionally and appropriately Support clients in following agency rules and expectations consistently Address concerns that arise due to infractions of rules by clients in ways that are consistent with Toronto Hostel Standards, The Salvation Army policies and procedures with compassionate, and in a non-judgmental and client centered manner. Arrange for wake-up calls for residents who request them Night shifts are responsible for bed checks; to document all necessary ‘Beds Not Used’ Be awake during entire shift as aligned with Toronto Shelter Standards. Store and properly document belongings of clients who have booked out. Make regular rounds throughout building; including walking through the dormitory and bathrooms on all shifts as outlined in shift duties. Maintain a clean a welcoming atmosphere Assist in serving meals as required. To perform all other related duties as required by management Organizational Responsibilities Adhere to standards that are consistent with the values and philosophy of The Salvation Army and Toronto Housing and Homeless Supports. Comply with all Health and safety requirements and other relevant legislation Participate fully and constructively in staff meetings and in-service training Engage in formal evaluations and supervision with supervisor Read and follow the Policy and Procedures Manual and the Employee Handbook as well as read and sign off on reading Shelter Standards and adhere to the standards in dealings with Residents, Clients, Staff and Administration Become familiar with the provisions of the position description As required and is applicable, make suggestions that will improve efficiency, working conditions and procedures to the management Represent New Hope Leslieville and Toronto Housing and Homeless Supports in a professional Manner EDUCATION, QUALIFICATIONS AND CERTIFICATIONS: Minimum of a two-year college diploma in social sciences field, preferably as a social worker or social service worker. Certification in CPR/First Aid and Crisis Intervention Applied Suicide Intervention training an asset. Valid Driver’s License and favorable Driver’s Abstract an asset. Valid Vulnerable Sector Check EXPERIENCE AND KNOWLEDGE: Minimum one-year experience working in residential settings and/or completed practicum experience working with Toronto Housing and Homeless Supports shelter. Knowledge, experience understanding and compassion for working with people experiencing homelessness, addictions, mental health and trauma. Computer and clerical skills Fluent in written and spoken English A second language is an asset. SKILLS AND CAPABILITIES: Ability to function as a team member Possess excellent problem-solving skills Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. The above responsibilities are to be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct. HOURS: Temporary Monday to Friday : 3 pm-11 pm. CUPE represented employees at the New Hope Leslieville and Norfinch have priority over all other applicants. The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation. We thank all applicants, however, only those candidates to be interviewed will be contacted. You must advise your managing supervisor of your intentions prior to submitting your application. Compensation: The target hiring range for this position is $25.58 to $26.17 with a maximum of $26.76. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.
