Job Description What is the opportunity? The jobholder is responsible for smooth execution of the day-to-day activities for the Receivable Finance Operational team. The job requires a high degree of understanding in Trade operations in terms of technical knowledge, through understanding of International Chamber of Commerce (ICC) published rules as well as Internal Controls including international sanctions and Financial Crime Risks etc. Job includes monitoring of workflow management tools, facilitating optimal resource planning to ensure delivery of a “superior” customer service in accordance with laid down rules and regulations. To demonstrate a strong focus in service & communication across different stakeholders, and to increase productivity whilst maintaining the highest service standard. To ensure that all internal compliance and guidelines are met. What will you do? Processing funding and remittance allocation transactions and applying all compliance controls. Reconciling client ledgers and monitoring overdue. Sampling and validating transactions to ensure that the receivables are valid taking into consideration all compliance – AML and Sanctions guidelines. To deliver excellent customer service and provide top quality trade services/solutions to customers. Ensure that the customer is at the heart of everything we do both personally and as an organization by driving a customer centric culture Monitor service quality standards and set benchmarks for high performance Monitor operational performance based on key metrics like Service Level Agreements, quality, operational losses and basis which we take appropriate action and escalating where appropriate Proactively identify problems and effectively work to resolve them sharing best practice with other Trade and Receivable Finance teams. What do you need to succeed? Must have: Good knowledge of accounting and cash flow. Very good, applied knowledge of excel and macros Experience in trade products, operations, Trade Cycle, and customer service is a plus. A good team player who possesses good interpersonal and communication skills Strong organizing and time management skills Can work independently and quickly, with good attention to detail and solutions oriented Nice to have: Trade Finance Certification from LIBF or similar (e.g-CDCS) A degree preferably in a business or related area. Good understanding of Operational Risk related to the underlying Trade Transactions Knowledge of AML and sanction risk related to trade finance transactions. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Job Skills Active Learning, Adaptability, Customer Service, Customer Service Management, Decision Making, Detail-Oriented, Group Problem Solving, Microsoft Office, Operational Delivery, Process Management, Spreadsheet Software, Teamwork Additional Job Details Address: 16 YORK ST:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-10-09 Application Deadline: 2025-10-25 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
