Company: ClaimsPro LP Desktop Auto Adjuster - Commercial & Personal Lines - Remote or Hybrid (Markham, ON) We are currently looking to add an experienced Auto PD Desktop Adjusters to our team! This role can work remotely or in a Hybrid Model. Why should you consider a career with ClaimsPro? We are proud of our people, and it shows: You will be part of a team of over 700 independent adjusters from across Canada. Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit. You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers. You will be supported by experienced local claims support, centralized after hours support, and dictation services. Your claims load is driven by senior executives and business development staff from coast to coast. Your workload is balanced, and you will be compensated for your billable hours. You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage. Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career. With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more. To succeed in this role, the ideal candidate should have experience in Commercial & Personal Auto Property Damage claims. Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable Communicate in a timely and respectful manner with the customer, brokers, claimants, lawyers and other insurers to resolve claims. Investigate and settle complex losses Manage losses throughout Canada Ensure all cases are clearly documented and meet any or all legislative requirements Provide technical guidance and consultation to customers, brokers on risk management and control pertaining to trucking and commercial auto accounts Conduct evaluations and assessments of commercial auto operations for existing and/or potential business Formulate verbal and written recommendations based on technical expertise to help improve the account as required Translate assessment findings into a report that supports the commercial auto accounts As a representative of the company, provide quality customer service and experience to insureds and brokers as well as to internal customers such as claims adjusters and managers Maintain knowledge expertise in commercial auto operations Stay abreast to the knowledge of changes in provincial regulations and industry standards Qualifications & Experience A college diploma or a university degree is an asset Minimum of 3 years' experience adjusting Commercial and Personal lines auto claims. Long- Haul Trucking an asset (but not required) Ability to handle or oversee moderate to complex claims Ability to communicate and negotiate effectively Excellent customer service skills Strong analytical and decision-making skills A friendly and positive attitude Excellent time management skills Knowledge of the provincial legislation governing auto insurance Great communicator with excellent interpersonal skills Driven with self-initiation and good problem-solving skills Customer focused and results driven Ability to work independently as well as within a team Proficient in MS Office (Word, Excel, PP) Adjuster’s license or have completed a minimum of the first four CIP courses as follows: C11: Principles and Practice of Insurance C12: Insurance on Property C13: Insurance Against Liability—Part 1 C14: Automobile Insurance—Part 1 C110: Essentials of Loss Adjusting Advanced communication skills including: Effective written skills including those of a technical nature. Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. Strong commitment to ongoing education and learning. SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates. SCM Insurance Services (SCM), announced today that it won a Best Culture Award from Kudos. Read more: https://lnkd.in/gp3Pu2bN [lnkd.in] Kudos-Winner-Culture-Innovator-2024 In the rapidly evolving world of risk management services, SCM Insurance Services has distinguished itself as a leader in innovation and excellence. As Canada’s largest privately owned provider of insurance services, our position at the forefront of the industry has been possible due to the quality of our personnel and the depth of their technical abilities. We recruit, train, educate, and support the best and the brightest and we empower them with the tools and technology that they require to provide clients with the highest quality of service. Our firm commitment to continuous learning animates every branch of our organization and drives our success. We work with passion and dedication, and we never compromise on our quest for excellence. Come join the SCM experience! Note: SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
