We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing As a Sr. Data and Reporting Analyst within CIBC’s Contact Centres, you will play a pivotal role on the Insight and Analytics team by partnering with technology and business stakeholders to drive the development and enhancement of data and reporting solutions. Your responsibilities will include investigating and resolving issues related to existing reports and data, recommending effective solutions, and ensuring the accuracy and integrity of information delivered to the business. In addition, you will oversee access controls and permissions, ensuring compliance with data governance standards while providing day-to-day operational support as required. You will collaborate closely with Business Analysts and Development teams throughout the Agile process, contributing your expertise to project activities, and proactively identifying and addressing reporting challenges to support the organization’s strategic objectives. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. How You’ll Succeed Data Oriented - Proactive on current issues. Participate in projects/activities and investigations to develop knowledge about Operation processes. Perform analysis and data presentation/visualization skill. Analytical thinking while handing large data volume. Technical & Business Knowledge – Comprehensive understanding of Contact Centre and Support functions, enabling effective alignment of reporting solutions with business needs and the ability to provide strategic recommendations. Proven experience with key data and analytics tools: SQL, Tableau, Alteryx, MS Access Database, and the Microsoft Office suite. Establish and maintain relationships – You will collaborate with various business groups to communicate effectively and provide key updates on the reporting impacts of major projects, as well as deliver post-implementation measurement dashboards to support informed decision-making. Who You Are You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact. You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others. Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. Subject to program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Expected End Date 2027-03-26 Job Location ON-81 Bay Street-Virtual Employment Type Temporary (Fixed Term) Weekly Hours 37.5 Skills Analytical Thinking, Communication, Deliverables Management, Financial Planning and Analysis (FP&A), Financial Reporting and Analysis, Governance Reporting, Regulatory Requirements, Risk Assessments At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
