Seasonal Customer Service Shift Lead
What We Need
Corpay is currently looking to hire a Seasonal Customer Service Shift Lead within our Buyatab division. This position falls under our Gift Card line of business and is located in Vancouver, Canada. In this role, you will support and guide the customer service team during shifts by coaching, motivating, and managing escalations from B2C customers in a timely and professional manner. You will report directly to the Customer Service Manager and regularly collaborate with operations, reporting, and client support teams.
How We Work
As a Seasonal Customer Service Shift Lead, Corpay will set you up for success by providing:
Assigned workspace in the Vancouver office (hybrid/onsite schedule as determined)
Company-issued equipment
Formal, hands-on training to learn our platforms, processes, and client standards
Role Responsibilities
The responsibilities of the role will include:
Leading, motivating, and coaching team members during shifts
Providing direction and feedback to workers to ensure high-quality service
Managing and resolving day-to-day escalated inquiries from B2C customers
Spotting trends in customer issues and flagging them to management
Assisting with client escalation support when required
Supporting management with monthly reporting tasks
Fostering and maintaining the Buyatab culture and a positive team environment
Qualifications & Skills
Excellent interpersonal communication skills, both written and verbal
Strong attention to detail and accuracy
Skilled in critical thinking and problem-solving with the ability to develop creative solutions
Passionate about providing stellar customer service and professionalism
Fast learner, adept at understanding and articulating new technologies
Proficient in Microsoft Office Suite and internet research
Familiarity with customer support tools and ticketing systems such as JIRA/Confluence, Zendesk, and Slack
Prior experience in a customer-facing role (preferably in a SaaS environment) is an asset but not required
Benefits & Perks
Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
Optional company match RRSP program
Virtual fitness classes offered company-wide
Time-off including major holidays, vacation, sick, personal, & volunteer time
Discounted gym membership rate
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
Pay Transparency
This salary range is provided for Canada, which requires such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors, including but not limited to skill sets, experience, training, licenses and certifications (if applicable), and other business and organizational needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $20-$22 an hour.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: Canadian Human Rights Act – Grounds of Discrimination, Employment Equity Act (Canada) and BC Pay Transparency.
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