GitLab is an open-core software company that develops the most comprehensive
AI-powered DevSecOps Platform
[https://about.gitlab.com/solutions/devops-platform], used by more than 100,000
organizations. Our mission [https://about.gitlab.com/company/mission] is to
enable everyone to contribute to and co-create the software that powers our
world. When everyone can contribute, consumers become contributors,
significantly accelerating human progress. Our platform unites teams and
organizations, breaking down barriers and redefining what's possible in software
development. Thanks to products like Duo Enterprise
[https://about.gitlab.com/gitlab-duo/] and Duo Agent Platform
[https://about.gitlab.com/blog/gitlab-duo-agent-platform-what-is-next-for-intelligent-devsecops/],
customers get AI benefits at every stage of the SDLC.
The same principles built into our products are reflected in how our team works:
we embrace AI as a core productivity multiplier, with all team members expected
to incorporate AI into their daily workflows to drive efficiency, innovation,
and impact. GitLab is where careers accelerate, innovation flourishes, and every
voice is valued. Our high-performance culture is driven by our values
[https://handbook.gitlab.com/handbook/values/] and continuous knowledge
exchange, enabling our team members to reach their full potential while
collaborating with industry leaders to solve complex problems. Co-create the
future with us [https://www.youtube.com/watch?v=OuZIb5zszQI] as we build
technology that transforms how the world develops software.
AN OVERVIEW OF THIS ROLE
We're looking for a strategic and experienced Sr. Manager to lead our
Professional Services Program Delivery team. In this role, you'll be responsible
for driving project management excellence across the Professional Services
organization, directly leading a team of project and program managers, and
implementing improvements that enable exceptional customer outcomes at scale.
You'll partner with senior leadership to enhance our delivery capabilities while
ensuring consistent, high-quality execution across our customer portfolio.
ABOUT THE ROLE
The Sr. Manager, Professional Services Program Delivery will provide leadership
for our Program Delivery team, directly managing project and program managers
and ensuring excellence in project delivery across all customer engagements.
This role requires a strategic thinker who can balance operational excellence
with continuous improvement, while building and developing a high-performing
team that delivers exceptional value to our customers.
WHAT YOU'LL DO
- Define and execute strategies for Professional Services program delivery,
establishing frameworks, methodologies, and best practices that drive
consistency and continuous improvement across the team
- Directly lead and develop a team of project and program managers, providing
coaching, mentorship, and performance management while fostering a culture of
excellence, collaboration, and professional growth
- Oversee a significant portfolio of Professional Services customer projects,
ensuring alignment with business objectives, optimal resource utilization,
and exceptional delivery outcomes that drive customer success and revenue
growth
- Partner with leadership across Professional Services, Sales, Product, and
Engineering to align delivery capabilities with business strategy and
identify opportunities for service expansion
- Establish and monitor key performance indicators (KPIs) and metrics to
measure delivery effectiveness, customer satisfaction, and team performance,
using data-driven insights to drive decisions and operational improvements
- Implement resource management strategies in partnership with PS Operations
and technical leadership, optimizing talent deployment, capacity planning,
and skill development within your team
- Lead risk management initiatives by establishing proactive identification and
mitigation practices that protect customer relationships, project outcomes,
and organizational reputation
- Drive clear communication and stakeholder management, representing Program
Delivery in cross-functional discussions and ensuring transparency across
organizational levels
- Champion innovation in delivery methodologies, tools, and processes, staying
current with industry trends and best practices in Professional Services
delivery
- Build strong partnerships with customers and serve as an escalation point for
complex delivery challenges, ensuring resolution and continuous improvement
WHAT YOU'LL BRING
- A Bachelor's degree in Business, Administration, or a related field (Master's
degree preferred)
- A minimum of five years of experience in a leadership position, with direct
people management responsibility
- Strong expertise in DevOps, cloud technologies, and software delivery
methodologies with proven ability to translate technical concepts into
business value
- A minimum of eight years of experience in the technology services or
professional services industry
- Project Management Professional (PMP) Certification or equivalent advanced
certification (required)
- Proven track record of building and leading high-performing delivery teams in
growth-oriented environments
- Demonstrated experience implementing initiatives that drive team performance
and measurable business outcomes
- Strong communication and influencing skills with ability to present to senior
stakeholders
- Financial acumen with experience managing budgets and resource optimization
- Experience implementing and scaling project management methodologies, tools,
and governance frameworks
- Ability to thrive in ambiguity and drive results in a fast-paced, rapidly
changing environment
The base salary range for this role’s listed level is currently for residents of
the United States only. This range is intended to reflect the role's base salary
rate in locations throughout the US. Grade level and salary ranges are
determined through interviews and a review of education, experience, knowledge,
skills, abilities of the applicant, equity with other team members, alignment
with market data, and geographic location. The base salary range does not
include any bonuses, equity, or benefits. See more information on our benefits
[https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/]
and equity [https://about.gitlab.com/handbook/stock-options/]. Sales roles are
also eligible for incentive pay targeted at up to 100% of the offered base
salary.
United States Salary Range
$145,600—$312,000 USD
HOW GITLAB WILL SUPPORT YOU
Please note that we welcome interest from candidates with varying levels of
experience; many successful candidates do not meet every single requirement.
Additionally, studies have shown that people from underrepresented groups
[https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups]
are less likely to apply to a job unless they meet every single qualification.
If you're excited about this role, please apply and allow our recruiters to
assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the
world. All of our roles are remote, however some roles may carry specific
location-based eligibility requirements. Our Talent Acquisition team can help
answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy.
[https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/]
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative
action employer. GitLab’s policies and practices relating to recruitment,
employment, career development and advancement, promotion, and retirement are
based solely on merit, regardless of race, color, religion, ancestry, sex
(including pregnancy, lactation, sexual orientation, gender identity, or gender
expression), national origin, age, citizenship, marital status, mental or
physical disability, genetic information (including family medical history),
discharge status from the military, protected veteran status (which includes
disabled veterans, recently separated veterans, active duty wartime or campaign
badge veterans, and Armed Forces service medal veterans), or any other basis
protected by law. GitLab will not tolerate discrimination or harassment based on
any of these characteristics. See also GitLab’s EEO Policy
[https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy] and EEO
is the Law
[https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices].
If you have a disability or special need that requires accommodation
[https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation],
please let us know during the recruiting process
[https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process].
