Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!
Are you passionate about leading people and going above and beyond to deliver an exceptional experience for clients?
We are looking for a dynamic and talented DocuSign CLM & eSignature Technical Support Analyst for our Integrated Global Services Automation team located in any of the following cities, including Vancouver, Calgary, Edmonton, or Toronto. You will work with an incredible team to solve complex business problems by using integrated technology and tools.
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A Day in the Life:
Diagnose and resolve technical issues reported by users regarding DocuSign CLM and eSignature, including integration problems
Investigate and resolve issues related to document signing, user access, and integration workflows
Escalate complex issues to higher-level support or engineering teams when necessary
Improve the integration between DocuSign CLM and eSignature, including how documents are checked out, signed, and checked back in
Assist users with setting up and configuring the integration, ensuring proper workflows
Troubleshoot issues related to the integration, such as document uploads, signature requests, and data transfer
Provide technical support to users, answering questions and providing guidance on using DocuSign CLM and eSignature
Document solutions and best practices for common issues, creating knowledge base articles
Communicate effectively with users, both verbally and in writing, to ensure a positive support experience
Monitor system performance and identify potential issues proactively
Participate in system maintenance activities, such as upgrades and patches
Stay up-to-date with the latest DocuSign CLM and eSignature features and functionalities
Contribute to the creation and maintenance of the DocuSign CLM and eSignature knowledge base
Ensure that documentation is accurate, up-to-date, and easily accessible to users
Work closely with other support teams, product managers, and engineers to ensure a seamless user experience
Collaborate with sales and customer success teams to resolve issues and improve customer satisfaction
What You Bring:
2+ years’ experience supporting DocuSign CLM & eSignature and related products
Understanding of modern markup and programming languages such as XML, C#, Python, PHP, JavaScript/jQuery, or similar
Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS
Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar
Self-motivated, goal-oriented, excellent interpersonal skills and outstanding time management skills
Subject Matter Expert for at least one vertical across DocuSign technologies
Effective communication skills which are a key component of this role, with audiences that include customers, peers, and occasional executive presence
Ability to troubleshoot regular expressions and other complex data validation rules
Possesses a deep understanding of DocuSign User Models
Expertise with web-based applications, web service APIs, monitoring tools (e.g. Dynatrace), and authentication technologies such as SAML and oAuth
Familiarity with structured query languages such as SQL and SOQL
Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
Ability to collaborate with peers across the organization without friction
Familiarity with DocuSign Contract Lifecycle Management workflows and architecture
Professional experience within relevant industries for which DocuSign provides solutions
What Makes You Extra Awesome:
Certified DocuSign CLM Technical Consultant
Why Work at Long View?
Great people and culture
Recognition programs
Fun is one of our core values
Interesting work – Be part of exciting projects while accessing all the latest technologies
Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
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$69,960 - $91,822 a year
Expected pay range
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Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know
