Job Title: Supply Planning Analyst
Location: Fully Remote (USA or Canada excluding Quebec)
Who we are:
Innodata (NASDAQ: INOD) is a leading data engineering company. With more than 2,000 customers and operations in 13 cities around the world, we are an AI technology solutions provider-of-choice for 4 out of 5 of the world’s biggest technology companies, as well as leading companies across financial services, insurance, technology, law, and medicine.
By combining advanced machine learning and artificial intelligence (ML/AI) technologies, a global workforce of subject matter experts, and a high-security infrastructure, we’re helping usher in the promise of AI. Innodata offers a powerful combination of both digital data solutions and easy-to-use, high-quality platforms.
Our global workforce includes over 7,000 employees in the United States, Canada, United Kingdom, the Philippines, India, Sri Lanka, Israel and Germany. We’re poised for a period of explosive growth over the next few years.
About the Role:
We are on the hunt for a Workforce Planning Analyst who is highly analytical, proactive, and results-driven with expertise in Scheduling. This role plays a mission-critical function in optimizing workforce efficiency, ensuring operational adherence, and enhancing service delivery across multiple regions and markets.
As a Supply Planning Analyst, you will be responsible for designing and maintaining real-time strategies, managing dynamic scheduling frameworks, and providing insightful data analysis to enable efficient decision-making across the organization. Your focus will be to proactively manage staffing levels, monitor agent adherence in real-time, and ensure optimal allocation of resources to meet service level agreements (SLAs), customer expectations, and business objectives.
The Analyst will also be responsible for tracking and monitoring the inventory of supplies and assets critical to the use of the workforce in carrying out the tasks, for example: laptops, tokens, and other machinery-related items. It will also be the responsibility of the analyst to inform all teams and departments about the resources’ availability to ensure continuity in the process, avoid bottlenecks, gaps and idle time.
The ideal candidate possesses in-depth knowledge of workforce management processes, is confident in managing large-scale operations, and can translate real-time data into actionable operational strategies.
What You’ll Be Doing:
Scheduling and Shift Optimization
2. Real-Time Monitoring and Intraday Management
Use real-time insights to minimize unproductive time, manage shrinkage, and maximize agent availability.
Regular monitoring and reporting of other assets and resources and informing process owners of any deficit or lack of inventory.
Guideline Implementation
4. Performance Tracking and Compliance Monitoring
Track and analyze performance metrics such as adherence, occupancy, schedule efficiency, and shrinkage across teams and time intervals.
Identify anomalies or compliance breaches and take corrective actions, such as rescheduling, coaching, or escalation.
5. Cross-Functional Collaboration
Work closely with Operations, Quality Assurance, Training, and Human Resources to align workforce plans with evolving business needs.
6. KPI Management and Reporting
Analyze trends in schedule adherence, service levels, shrinkage, and real-time adjustments to derive insights for continuous improvement.
7. Shrinkage and Non-Productive Time Allocation
Proactively allocate shrinkage (breaks, training, meetings, etc.) based on business priorities and forecasted needs.
8. Process Improvement and Innovation
Stay informed about new trends, tools, and technologies in workforce analytics, bringing forward recommendations that benefit the organization.
