The Company
SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities.
Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability.
Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Join us in transforming an essential industry that powers communities across the Americas.
Join SpryPoint: Powering the Future of Utilities.
At SpryPoint, we’re transforming the utility sector with smart, cloud-based solutions. Since 2011, we’ve helped utilities across North America modernize their operations with innovative software in billing, customer relationship management, and data analytics. Our mission is simple: deliver smarter solutions that make utilities more efficient and better equipped to serve their communities.
We’re looking for Implementation Specialists to join our team and help us exceed customer expectations. In this role, you’ll work directly with utilities to implement cutting-edge enterprise applications, ensuring smooth transitions and optimal results.
This is a remote positionbased in US and Canada, with travel required to client sites across North America (up to 25-50% of the time).
What You’ll Do:
Leading gap analysis sessions to understand our customers needsMapping to-be business processesConfiguring, testing and tuning the softwareMapping and assisting with data conversions from legacy systemsTraining end users throughout the project on software functionality and best practicesProviding hands-on support during user acceptance testing, Go Live and post-implementation stabilizationCollaborate with development & dev-ops teams to influence, design, and validate solutionsAssist the Project Manager in the creation and review of project documentation, including specifications for customizationsSupport the Sales team and partners with presales activities such as product demonstrations and high-level gap analysis Advise customers on the best use of the SpryPoint applications by way of business process analysis, communicating industry best practices and understanding the current and desired future states
What We’re Looking For:
2+ years of experience working with
enterprise applications software, preferably in the
utility sector Familiarity with financial and revenue processes, customer care systems, service billing, and work & asset management in
municipal or government settingsBusiness Analysis and
Business Process Mapping experienceExperience with reporting and
business intelligence applications and platformsTechnical skills such as
relational database knowledge or
SQL skills is a huge plus!Proven ability to
train users on enterprise software applications What You’ll Bring:
Demonstrated ability to prioritize and execute tasks in high-pressure environmentsStrong interpersonal skills and the ability to interact with senior management, clients, and partnersClear and concise communication skills (written and verbal)A proactive and enthusiastic approach to learning new skills and adapting to changeConfidence to work independently and collaboratively within internal and external teams
Join us in transforming the utility sector with smart, innovative solutions that matter. Your expertise will directly impact how utilities serve millions of customers across North America.
Ready to power the future? Let's talk.
💫 Expect More From Your Career at SpryPoint
🚀 Work your way -Remote-first environment with flexible working hours across North America
💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
💻 Complete Setup - MacBook + $500 to create your ideal home workspace
🏥 Total Wellness - Health, dental, vision, and life insurance from day one
🏝️ Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
📈 Future Security - RRSP (Canada) and 401k (US) matching programs
🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
🧳 Team Connection - Annual company events and team offsites that bring us together
Professional Identity Verification
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
Equal Opportunity & Inclusion
SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
Accommodations
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
