Position Title: Chicopee Hall Cashier
Department: Food & Beverage
Reports to: Manager, Food & Beverage or designate
Our Mission: Offer unique and memorable experiences through fun-filled programs, activities, and events
Job Summary: Chicopee Hall Cashier plays a key role in delivering friendly, accurate, and efficient service to guests in the food and beverage areas. This individual is responsible for handling cash and electronic transactions, maintaining a clean and organized work area, and ensuring a positive guest experience at all times. The position may rotate between food and beverage service areas and may assist other departments based on operational needs.
Roles and Responsibilities:
Greet guests in a friendly and professional manner, ensuring a high level of customer satisfaction.
Accurately handle cash, credit/debit, and other transactions using a point-of-sale (POS) system.
Count cash in drawers at the beginning and end of each shift to verify accuracy and change availability.
Take responsibility for all register transactions and shortages.
Respond promptly to customer inquiries, concerns, and requests in a courteous manner.
Follow all operational procedures for opening, operating, and closing the register and service area.
Maintain clean and organized checkout and service areas in accordance with health and safety standards.
Serve over the counter food and beverage items.
Alert supervisor to any irregularities, equipment malfunctions, or unusual occurrences during shift.
Assist with restocking food and beverage items and maintaining supply levels as needed.
Support other departments or roles during peak periods or when directed by management.
Key Qualifications:
Previous experience in customer service or cashiering is an asset.
Strong interpersonal skills with the ability to remain calm under pressure.
Team-oriented, reliable, and self-motivated with a strong work ethic.
Excellent verbal communication skills.
Ability to work independently in a fast-paced environment.
Physically capable of lifting up to 20.4 kg (45 lbs) and performing repetitive tasks.
Takes pride in providing clean, efficient, and friendly service.
Safe Food Handling Certificate (REG 493) and/or Smart Serve certification is an asset
Bilingualism is an asset
Additional Requirements:
Approachable, empathetic, and customer-focused
Must be flexible with scheduling – including evenings, weekends, holidays, and shift coverage
Must provide your own uniform in compliance with Chicopee’s uniform policy
You have, or can use our Human Resource platform to obtain, the following certificates: WHMIS; Ladder Safety; Ontario Health & Safety Awareness (OHSA); Workplace Violence & Harassment (Bill 168 & 132); Accessibility for Ontarians with Disabilities Act (AODA); IASR: Information and Communications Standards and Employment Standards; Understanding Human Rights; Safe Lifting; Gender and Sexual Diversity; Diversity, Equity, Inclusion, and Belonging (DEIB); Safe Food Handling (for Food and Beverage Employees) Training
