Senior Customer Account Executive

Nitro • Toronto • 2w ago

About Us:

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work:

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

One team, One mission Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
Own it We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
Accountable to our customers We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
Excellence in execution Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.
Be bold, fail fast, learn faster We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role

We're looking for an experienced Senior Customer Account Executive (Enterprise) to play a pivotal role in producing incremental sales revenue within Nitro. In this role, you will actively and consistently attain Nitro's quarterly and annual sales targets. Your ability to prospect and close your own net-new business is imperative to your success and overachievement at Nitro.

The role is expected to deliver Nitro’s differentiated message to key decision makers, demonstrating how the knowledge worker adoption of Nitro drives productivity, increases information security, and resource sustainability. The Customer Account Executive is expected to manage their time and customer engagement effectively to deliver the highest revenue return by activity type. Nitro’s Account Executives shall be a trusted adviser to customers during this transformative process. You will have an assigned client base to cross-sell, upsell, and retain clients across Nitro.

This is an opportunity for an experienced SaaS Sales Professional to join a rapidly expanding global sales organization. 

What you’ll do:

You will leverage our value proposition to position Nitro’s customers at the forefront of digital transformation.

Develop a strong understanding of customers and serve as a trusted advisor
Drive existing customer relationships and ensure customers are achieving the full potential of their current investment (leverage customer relationships to expand the usage of Nitro within new teams and departments)
Drive the business forward by expanding revenue within the current customer base, by prospecting and building a pipeline, while building strong personal relationships with existing customers
Applying time and intelligence to move prospects through Nitro’s sales cycle – from prospecting to close
Navigating political structures and creating and running Mutual Action Plans to drive desired outcomes
Developing business cases and a clear understanding of the impact in productivity gains for businesses by vertical
Work to develop and circulate the set of best practices that will be the foundation of this growing team
Partner cross-functionally within Nitro (and with channel partners, as required) to gather data, drive product adoption, and ensure customers leverage the solution to achieve full business value
Listen to the needs of the market and share with the product and marketing teams

What we are looking for:

4-5+ years of quota-carrying sales experience (retention/expansion)
Work within your assigned territory to establish and develop a strategy for identifying and closing opportunities directly with key Enterprise accounts and net new prospects across multiple industry verticals
Track record of overachieving quota in past roles
Net-new business “hunter” background with demonstrated ability to fill 50% of your own pipeline
Clear understanding of pipeline management to ensure consistent 3X coverage
Excellent communication, negotiation, and forecasting skills
Demonstrated ability to find and manage high-level business in an evangelistic sales environment
Ability to assess business opportunities and read prospective buyers
Ability to orchestrate the closure of business with an accurate understanding of customer needs
Ability to include multiple partners and members of the company management team to position the company's products against direct and indirect competitors

Why Nitro? Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts: Flex Time Off Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments. Hybrid Work Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week. Benefits: Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.