Work Flexibility: Hybrid Schedule: Monday – Friday, 9:30 AM – 6:00 PM EST Work Flexibility: Hybrid (2 days in office at 2 Medicorum Place, Waterdown, ON) Summary: The Bilingual Customer Service Agent processes orders for materials or merchandise from sales staff or direct customer contact. In this role, you will maintain customer files with sales contracts and other information. The Bilingual Customer Service Agent gives price quotations, completes order sheets, and checks the price and quantity of each item listed. In this role, you will distribute order sheets to respective departments, and you may coordinate with departments regarding order status, shipping dates, prices, product availability and back orders What You Will Do: Respond professionally to customer inquiries via phone and CRM regarding orders, pricing, returns, and general support. Research and resolve order and invoice discrepancies using critical thinking and problem-solving skills. Accurately process various order types (direct sale, consignment) via phone, email, and EDI, and confirm receipt with customers. Proactively manage open sales orders to ensure timely shipments and clear communication. Collaborate cross-functionally with teams like Sales, Finance, Distribution, and Technical Service to provide seamless support. Maintain accurate records in CRM and ERP systems, and document customer interactions and feedback to support service improvements. Monitor Customer Service KPIs and participate in continuous improvement initiatives and system integrations. Support administrative tasks, including reporting, reception backup, and ad hoc projects as assigned. What You Need: Required: Post-Secondary Education Two years’ experience working in a call center/customer service environment Bilingualism (Fluent in both French and English, to include writing and speaking) Preferred: Experience in the medical field Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered Travel Percentage: 0% Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.
