River Rock Casino Resort is recruiting for an experienced, service-oriented security professional to fill the role of Shift Manager, Security. In this role, you will be responsible for providing effective shift management. You will be assisting with the implementation of security initiatives, ensuring adherence to all policies and procedures, motivating and leading by example and providing a learning environment.
Duties and responsibilities for our Shift Manager, Security will include:
Providing leadership, direction and mentoring to the security operation on a shift basis as well as providing input for employee performance objectives and evaluations
Providing superior customer service satisfaction to all guests
Scheduling security employees at some locations
Assisting in the implementation of security strategic plans as directed
Responding to, resolving and escalating security issues as required; provides de-briefing on critical incidents
Reviewing inspection reports and taking appropriate action; escalating as required
Supporting the administration of access/key control systems
Conducting training for security operations; recommending training opportunities and efficiencies
Assisting with internal investigations by providing documentation, interviews, etc. as directed
Providing Theatre Operations with personal protection and/or additional venue security
Monitoring, documenting and preparing statements/reports on violations, unsafe conditions, potential hazards, suspicious persons and activities
Preparing and submitting monthly Staff Resource Planning Proposals for special events and implements as directed
Communicating effectively with all appropriate operational departments
Developing and cultivating strong working relationships with all stakeholders such as guests, the owners, and employees
Ensuring compliance with licensing laws, health and safety and other statutory regulations
Performing other duties as assigned or directed
Successful candidates will demonstrate the following qualifications:
Post-Secondary education or suitable combination of education and experience an asset
Minimum 3 years of experience in security or surveillance; minimum 1-year supervisory experience
SIR, Smart Serve or IGB certification
Must be willing to recertify every 3 years for Use of Force
Strong written and verbal communication skills
Fluency in other languages an asset
Computer literacy in MS Office
Ability to provide leadership in a team environment
Possess a high level of honesty and integrity
The ability to successfully obtain a Criminal Record Check through the Gaming Policy and Enforcement Branch (GPEB)
A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
A willingness to learn, develop and achieve new skills for personal and professional development
Live GCE’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
This position will require to work in a variety of shifts including early mornings, afternoons, evenings, nights, graveyards, weekends and statutory holiday as we operate 24 hours a day, seven days a week. The hours hours may vary depending on operational needs.
