PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management.
Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as
approximately two-thirds of the Fortune 100, PagerDuty is essential for
delivering always-on digital experiences to modern businesses.
Join us. [https://careers.pagerduty.com/] At PagerDuty, you'll tackle complex
problems, collaborate with kind and ambitious people, and help build a more
equitable world—all in a flexible, award-winning workplace.
PagerDuty is seeking a Sr. Manager, Enterprise Applications (HRIS) to lead our
Workday strategy and operations! In this critical cross-functional leadership
role, you’ll own the vision, roadmap, and day-to-day health of Workday across
Human Capital Management (HCM) and adjacent modules, while developing a
high-performing team of Business Analysts and Integration Analysts. You’ll
partner closely with People Operations, Talent Acquisition, Total Rewards,
Payroll, Finance, IT, and Legal to deliver scalable solutions, high-quality
data, and reliable integrations that enable business decisions and a great
employee experience.
As a people-focused leader with strong project management and facilitation
skills, you’ll drive the evolution of our Workday platform, champion process
improvements, and ensure compliance and operational excellence as PagerDuty
continues to grow.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person
working as an integral part of our culture.
This role is expected to come into our Toronto office at least 2 times per week,
so you can thrive in your new role and fully embrace being a Dutonian!
KEY RESPONSIBILITIES
- Set the Workday product vision and multi-quarter roadmap, aligning technology
initiatives with People and business objectives. Oversee the end-to-end
delivery of Workday system initiatives from requirements gathering through
launch and post-launch support.
- Lead, mentor, and develop a high-performing team of Business Analysts and
Integration Analysts, fostering a culture of continuous improvement,
collaboration, and operational excellence. Establish working norms,
documentation standards, and knowledge management practices.
- Direct hands-on configuration and optimization of Workday, including core HCM
and key modules such as Advanced Compensation, Absence, Talent, Time
Tracking, Payroll, and Benefits. Leverage Workday’s business process
framework, calculated fields, EIB, and core reporting to deliver scalable
solutions.
- Own governance for Workday change intake, prioritization, and release
management, including design reviews, test plans, user acceptance, and
production cutovers. Serve as the senior Workday subject matter expert for
new features, bi-annual releases, and optimization opportunities.
- Manage the Workday security model and access controls, partnering with audit
on SOX, GDPR, and data privacy requirements. Ensure robust change management
and compliance with security, regulatory, and audit requirements, maintaining
comprehensive documentation for business objectives, use cases, system
specifications, integrations, and customizations.
- Direct the Workday integrations portfolio with internal and external systems,
overseeing architecture, monitoring, error handling, and vendor coordination.
Support data integrations and automation efforts across the people
organization.
- Drive data quality, reconciliation, and master-data stewardship practices
within Workday. Define and monitor SLAs for issue resolution and ensure
high-quality, reliable data to enable business decisions.
- Guide stakeholder communication and change management for Workday, including
training, release notes, and self-service enablement. Lead productive
meetings, workshops, and requirements gathering sessions, translating complex
technical concepts into business terms.
- Stay current with Workday and related HR technologies to recommend and
implement best-in-class solutions. Identify and recommend key technologies to
support and improve business processes across the people organization.
BASIC QUALIFICATIONS
- 3+ years of people management experience in IT, HR Systems, or a related
field, with 2+ years of hands-on experience with Workday configuration,
security, and reporting across multiple modules.
- Strong background in HR, IT, or related fields, with deep knowledge of
Workday business process framework, calculated fields, EIB, and integrations.
- Experience managing teams responsible for Workday and other HR application
portfolios, including system integrations and vendor partners.
- Experience developing multi-year technology roadmaps and strategic planning
for Workday and other enterprise HR applications, with familiarity with AI
tools and their application in HR systems automation and process improvement.
- Excellent communication, stakeholder management, and problem-solving skills,
with the ability to speak “HR” and translate between technical and business
stakeholders.
- Experience working in a SaaS or publicly traded company environment.
PREFERRED QUALIFICATIONS
- Hands-on expertise with Workday security, business process framework,
calculated fields, EIB, and core reporting.
- Familiarity with compliance and controls such as SOX, GDPR, and data privacy
practices as they relate to Workday.
- Bachelor’s degree in Computer Science, Information Systems, Human Resources,
or a related field, or equivalent experience.
The base salary range for this position is 133,000 - 201,000 CAD. This role may
also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range,
which is subject to change based on primary work location, reflects the minimum
and maximum base salary we expect to pay newly hired employees for the position.
Within the range, we determine pay for an individual based on a number of
factors including market location, job-related knowledge, skills/competencies
and experience.
Your recruiter can share more about the specific offerings for this role, as
well as the salary range for your primary work location during the hiring
process.
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement.
We value potential and consider each candidate's full professional story.
Whether you're exploring a career change or taking your next step, we look
forward to reviewing your application. If this just isn’t the right role or time
Where we work
PagerDuty operates a hybrid work model with offices
[https://careers.pagerduty.com/locations] in 8 major cities: Atlanta, Lisbon,
London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer
flexibility within our established locations, we cannot employ candidates
residing in:
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western
Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI,
Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New
Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values [https://careers.pagerduty.com/#values] guide how we support
customers, collaborate with colleagues, develop products, and foster a culture
of belonging. They define not just our actions, but what it means to be
Dutonian.
People Leaders at PagerDuty are responsible for creating high performance
environments that drive accountability. PagerDuty has four key dimensions that
define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and
Lead the Future. Each dimension has three associated competencies to give
leaders a shared language for guiding their development, career, promotion, and
succession planning discussions. Our Manager Expectations serve as a practical
guide for managers to understand their responsibilities, prioritize their
efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with
industry standards and aligned with local laws and regulations. Learn more,
including country-specific offerings, on our benefits site
[https://careers.pagerduty.com/global-benefits].
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in
addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant
parent (some countries have longer leave standards and we comply with local
laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management.
The PagerDuty Operations Cloud is an AI-powered platform that empowers business
resilience and drives operational efficiency for enterprises. With a generative
AI assistant at its core, PagerDuty empowers teams to detect and resolve issues
in real time, orchestrate complex workflows, and drive continuous improvement
across their digital operations. Trusted by nearly half of both the Fortune 500
and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100,
PagerDuty is essential for delivering always-on digital experiences to modern
businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for
Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in
Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site [https://careers.pagerduty.com/home]
and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on
the basis of race, religion, color, national origin, gender, sexual orientation,
age, marital status, parental status, veteran status, or disability status. Your
privacy is important to us. By submitting an application, you confirm that you
have read and understand PagerDuty's Privacy Policy
[https://www.pagerduty.com/privacy-policy/].
PagerDuty is committed to providing reasonable accommodations for qualified
individuals with disabilities in our job application process. Should you require
accommodation, please email accommodation@pagerduty.com and we will work with
you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
