Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Supervisor HOA Fees & Loss Draft Claims will be responsible for monitoring the day-to-day operations of all functions across HOA Fees and Loss Draft Claims. The Supervisor will assist with training team members and monitoring internal/vendor reporting for timely processing of day-to-day processes. The Supervisor HOA Fees & Loss Draft Claims is also responsible for ensuring compliance with all applicable regulations and investor guidelines. Direct Reports: HOA Fees & Loss Draft Claims Team Lead Sr. HOA Fees Specialist HOA Fees Specialist Loss Draft Claims Specialist Sr Loss Draft Claims Specialist Principal Duties: Oversees exception reporting to ensure the system contains the most accurate data. Maintain in-depth system process knowledge to ensure all key day-to-day processes are accomplished accurately and within the set deadlines. Monitors and provides feedback on team performance along with setting monthly goals for each team member and any coaching plans as needed. Assists the manager with administration of exception reporting, auditing, and scorecards for department functions and vendor management. Oversees escalations and complaints to ensure an accurate and timely response is provided. Solves problems rapidly and cost-effectively with minimal disruption. Assigns emails to team members from one or more shared team inboxes. Serves as primary trainer for the department’s associates, ensuring accurate dissemination of department processes and guidelines. Works closely with vendors to provide instruction and direction along with answering inquiries from the vendors. Participate in projects outside the general day-to-day responsibilities including testing new or updated procedure documents. Recommend process improvements that can aid in the efficiency and quality within the Escrow Department. Assist management with monitoring work volume across all streams. Performs other duties and special projects as assigned by management. These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked () as essential on-site may still require partial on-site work to perform the role satisfactorily. Education and Experience Required education and experience. Bachelor’s Degree, preferred. 6+ years residential mortgage loan servicing experience. Minimum of 1 year experience working with and training team members. Prior supervisory experience preferred. Knowledge, Skills, and Abilities Required knowledge, skills, and ability. Proficient with Microsoft Office (Excel, Word, and Outlook). Detail-oriented with excellent organizational, analytical, and problem-solving skills. Flexible to changing priorities, project scopes, and deadlines at any given time. Must be able to multi-task in a fast-paced environment. Knowledge of SQL helpful; familiar with working in a data warehouse environment Possess excellent communication (verbal & written). Ability to communicate with all levels of the organization effectively and accurately. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site. Additional Information: While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.
