Administrative Assistant – Bilingual
Exciting opportunity for a bilingual customer service professional in the insurance industry. This hybrid Montreal-based role offers hands-on exposure to Canadian Group Retirement services, a dynamic client-facing environment, and cross-functional collaboration. Strong communication and Excel skills essential.
What is in it for you:
• Hourly salary of $21.
• 12-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Weekday schedule from 8 am to 4 pm.
• Hybrid work: 3 office days, from Tuesday to Thursday.
• Opportunity to work in a dynamic and professional environment.
• Join a passionate and inclusive team of professionals.
Responsibilities:
• Provide high-quality service by effectively responding to client inquiries via email, including internal partners, plan sponsors, and plan members.
• Investigate and assist in resolving operational errors within Plan Sponsor Services.
• Coordinate with cross-functional teams to develop client solutions and ensure smooth service delivery.
• Support both internal and external clients by sharing relevant expertise and insights.
• Contribute to the development of effective, long-term solutions that enhance service quality.
• Maintain proactive communication with clients to prevent issues and keep all stakeholders informed.
• Acknowledge internal and external client emails received by 2 PM EST on the same day.
• Identify recurring issues, recommend process improvements, and collaborate with clients on best practices.
• Act as the primary intake for reconciliation requests, supporting internal stakeholders and managing client expectations.
What you will need to succeed:
• High school diploma required.
• Bilingual fluency in English and French to support clients in both languages.
• Proficient understanding of Microsoft 365 applications, including Excel, SharePoint, PowerPoint, and Word.
• Strong math skills with the ability to reconcile financial reports and interpret financial data.
• +1 year of customer service experience with proven relationship management skills.
• Familiarity with relevant privacy legislation and guidelines.
• Strong ability to align work to customer objectives and manage shifting priorities.
• Demonstrated adaptability, sound judgment, and effective risk assessment skills.
• Strong interpersonal and collaboration skills.
• Experience with Group Retirement products, workflows, or procedures considered an asset.
Why Recruit Action?
Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
MFCJP00015675
