Nº de réf : 124182
Position: HR Associate
Location: Hybrid (Downtown Toronto)
Salary: $26.79/hour
Schedule: Monday to Friday, 9:00 a.m. - 5:00 p.m. (36.25 hours/week)
Work Arrangement: Hybrid - 4 days per week onsite in downtown Toronto (moving to 5 days per week starting January 2026. This is a temporary position )
About the Role:
We are seeking a knowledgeable and customer-focused HR Associate to join our team. In this role, you'll be the first point of contact for employees, providing timely and accurate HR support through phone, email, and our case management system. You'll play a key role in ensuring a positive and consistent employee experience while promoting the use of HR self-service tools. If you have a passion for HR, thrive in a service-driven environment, and meet the key requirements, we'd love to hear from you
Key Responsibilities:
- Provide courteous, efficient service to employees using telephony and case management systems.
- Guide employees on using self-service tools to access HR policies, update personal data, and submit inquiries.
- Interpret and apply HR policies, procedures, and guidelines to diverse employee situations (unionized and non-unionized staff, contractors, full-time and part-time employees, executives, and former employees).
- Assess and triage inquiries-resolving straightforward cases and escalating complex issues as needed.
- Perform accurate data changes in the Workday HRIS system, ensuring compliance with company and legal requirements.
Top Non-Negotiables:
- 2 years of HR knowledge and experience
- Call center experience
- Workday HRIS experience
- Experience in a unionized environment
- Excellent verbal and written communication skill
Additional Skills and Attributes:
- Strong customer service orientation and professionalism
- Excellent attention to detail and data accuracy
- Effective time management and organizational skills
- Strong analytical skills
- Ability to multitask in a fast-paced environment
To apply, please send your resume to Chandra DuQuesnay at .
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