Bilingual Customer Service Representative — Remote
Exciting remote opportunity for a bilingual customer service professional in the insurance industry. Engage with clients across Canada from your home in Québec. Leverage your admin skills and Microsoft Office know-how in a fast-moving, people-focused role. Bilingual fluency and schedule flexibility are must-haves.
What is in it for you:
• Hourly salary of $22-24, based on experience.
• 12-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Work hours between 8 am and 8 pm EST.
• Typical shifts include 8–4, 9–5, 10–6, or 12–8.
• Flexibility is required based on business needs.
• Occasional overtime may be required.
• Enjoy the flexibility of remote work.
Responsibilities:
• Handle inbound calls and emails from plan sponsors and members regarding absence management services.
• Conduct verbal intake of referral information from clients.
• Process new referrals and case closures in the case management system.
• Manage administrative tasks including mail, faxes, invoices, offsite files, and document requests.
• Provide data entry, draft template letters, and maintain office supply inventory.
• Support case management teams with various administrative functions.
• Complete basic client reporting and ad hoc assignments or projects as needed.
What you will need to succeed:
• Post-secondary school education.
• 2+ years of administration, clerical, or related experience.
• Experience working in a high-paced customer service environment.
• Proficiency in Microsoft Office Suite (Excel, Word, etc.) in a professional setting.
• Strong active listening and customer service skills.
• Ability to probe, investigate, and resolve issues effectively.
• Strong attention to detail and high level of accuracy.
• Well-organized and capable of managing multiple priorities.
• Quick learner who is adaptable and able to work independently or collaboratively in a fast-paced environment.
• Understanding of medical terminology is an asset.
• Background in IT, tech support, or information center is a plus.
• Bilingual in English and French to support clients in both languages.
• Excellent written and verbal communication skills.
• Flexibility to work varying shifts is required based on business needs.
Why Recruit Action?
Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
MFCJP00015730
