ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group Canada operating in the business & industry sector. Along with providing IFM services to the Canadian Headquarters of several multi-national businesses, ESFM’s list of clients include household names in the Telecommunications, Entertainment, Pharmaceutical, Gas & Oil, Food Processing and Automotive markets.
ESFM self-performs 80% of all IFM solutions provided to clients. This model creates a consistent hospitality experience for our clients, resulting in higher engagement and productivity from their employees.Job Summary
Now, if you were to come on board as one of our Conference Centre Coordinator, we’d ask you to do the following for us:
Liaises and work closely with client business partners to identify their event/meeting needs
Coordinate, monitor and book meeting spaces through an online booking tool
Review event requirements such as room capacities, layout, event flow and food/beverage requirements offering. Schedule site tours if necessary
Ensure each event coordinator understands protocols and the booking process
Work with preferred caterers to place and finalize orders
Prepare daily and weekly event schedules
Conduct team meetings to review upcoming event details or communicate last minute changes
Act to provide solutions and resolve problems to ensure service is never compromised
Provide regular feedback to Hospitality Experience Managers communicating any issues/incidents that require escalation
Prepare various reporting on a weekly/monthly basis
Work closely with Planners if meetings require confidentiality, security, and fine details.
Provide an exemplary professional level of customer service to greet executives, clients and external clients
Other project/initiatives as assigned
Think you have what it takes to be our Conference Centre Coordinator? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
A minimum of 3 years of event planning experience required
Exceptional interpersonal skills.
Detail-oriented and ability to multitask
Highly responsible and trustworthy individual
Excellent communication skills (written and verbal)
Strong customer service and interpersonal skills
Good client relationship skills
Proficiency in Microsoft Office (Word, Excel, Outlook).
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.
