Position Summary
Under the direct supervision of the Manager, Guest Services or the Manager, Slots & Guest Services, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
Answers guest services switchboard; informs or re-directs calls accordingly
Greets guests in person; offers information on the facility, events and promotions
Providing information on the facility, bag and coat check, special events and promotions
Ability to make clear concise announcements on drawings, events and special promotions over a PA system
Soliciting, identifying and enrolling new gaming customers into the Encore Rewards program
Maintaining Encore Rewards program
Maintaining all services standards
Maintain current knowledge/familiarity with all resort services and features including promotions and offerings
Maintaining highest standard of professionalism, ethics, grooming and attitude towards guests, clients and associates
Conducts guests to other areas as requested; conducts facility tours
Maintains waiting lists for table games and the Poker Room
Responds to, resolves or escalates issues as required
Communicates effectively with all appropriate operational departments
Builds strong working relationships with guests and team members
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed
Education and Qualifications
High School Diploma
Minimum one year of experience in customer service; gaming experience an asset
Ability to successfully obtain a Gaming License
Ability to stand for long periods of time
Serving it Right Certificate
A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Work Environment Considerations
Regular casino environment, standing for long periods of time and non-traditional work hours
Who we are!
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 23 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?
We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
We provide you with the tools and technology needed to delight your clients!
You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
Freedom to Innovate: supports new and better ways to be successful.
Be your Authentic Self: environment that values diversity as a source of strength.
This isn't your typical "corporate" job. We work hard and we have fun!
The only thing we don’t play games with…..is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!
