At CAAT, we’re passionate about what we do. And it shows! Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it. About the Role: The Business Systems Analyst (Salesforce) will support the development, enhancement, and operation of the organization’s Salesforce platform and related business systems. This role works closely with business and technical teams to map requirements, optimize processes, and deliver solutions that drive operational efficiency and business value. The BSA will be responsible for the full lifecycle of Salesforce projects—from requirements gathering and documentation to testing, deployment, and ongoing support. As the Newest Member of our Team, You Will: Work closely with business partners to understand and document what’s needed for Salesforce improvements and new features. Turn business needs into clear user stories and requirements for our development teams. Create helpful visuals like process flowcharts and data models to explain solutions. Support the design and rollout of Salesforce solutions that make a real difference for our teams. Be the go-to person connecting business and technical teams, making sure everyone’s on the same page. Share your findings and recommendations with management and project teams. Help test new features, review test cases, and make sure everything works as expected. Prioritize and manage changing requirements as projects move forward. Collaborate on system architecture and integrations, keeping security and compliance top of mind. Drive projects from start to finish, supporting change management, training, and user adoption. To Succeed, You Bring: 5+ years of experience as a Business Systems Analyst, with significant experience supporting Salesforce implementations. Strong understanding of Salesforce architecture, objects, workflows, and reporting tools. University degree or college diploma in Computer Science, Information Technology, or related field. Knowledge of data security, compliance, and governance in Salesforce environments. Experience with Agile methodologies and tools (e.g., Azure DevOps, Jira). Knowledge of integration methods and software development methodologies (Agile and Waterfall). Experience with data modeling, process mapping, optimization and documentation, and workflow automation. Experience supporting change management, training, and user adoption for new systems. At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy: Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones. Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered. A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’. Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more. If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now. Learn more about us by visiting www.caatpension.ca/careers Diversity, Equity, Inclusion, and Belonging (DEIB): DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work. CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance. At CAAT, we live our values of integrity, impact, and teamwork every day. We cultivate a culture of collaboration and fun, through an inclusive and energetic environment where CAATsters can work, learn, and grow together. We prioritize comprehensive and holistic care for our employees, designed to cater to every aspect of your life and wellbeing. Through our Total Rewards program, we prioritize your physical, mental, and financial wellness. This includes compensation, paid time off, health and dental benefits, wellness incentives, and a defined benefit pension plan. At CAAT, we embrace growth as a way of life where opportunities for adaptation, innovation, and learning prosper in our dynamic and evolving environment. As we expand and transform, so do you. Together, we're on a mission to secure a better financial future for Canadians.
