Revenue Operations Manager
Company: EviSmart
Location: Vancouver, BC (In-office position)
Employment Type: Full-time, Permanent
Compensation: $100,000-$130,000 base + 40% variable (Total: $140K-$182K)
About EviSmart
EviSmart provides workflow automation SaaS and design services to dental laboratories across North America. With a global team across Vancouver, Manila, and Seoul, we have strong operational scale and are now building systematic sales infrastructure to accelerate growth.
We have proven product-market fit, strong customer retention, and a healthy pipeline. What we need is someone to build the revenue operations systems and playbooks that will allow us to scale efficiently.
The Role
We are hiring our first Revenue Operations Manager to design, build, and own all sales processes from the ground up. This is a hands-on role where you will create the playbooks, scripts, and systems that enable our sales team to convert our pipeline systematically.
You will report directly to the CEO and work closely with our Sales, Customer Success, and Marketing teams to build a repeatable revenue engine.
This is NOT:
Maintaining existing systems
A remote role
A strategic-only position
Managing a large team (at least initially)
This IS:
Building everything from scratch
Hands-on execution (writing scripts, training people, building dashboards)
In-office collaboration in Vancouver
A clear path to VP of Revenue Operations
Key Responsibilities
Months 1-3: Build the Foundation
Audit and qualify existing pipeline using structured framework
Create small lab sales playbook (discovery, demo, objection handling, close)
Design cross-sell process for existing customers
Build pipeline management system with weekly reviews
Implement metrics dashboard
Support sales team to close deals using new processes
Months 4-6: Hire and Scale
Recruit, hire, and train Sales Development Representative (SDR)
Analyze conversion data and optimize processes
Build customer success playbooks
Design marketing-to-sales handoff process
Document all systems for repeatable execution
Months 7-12: Own the Revenue Engine
Develop forecasting and quota systems
Build advanced analytics and reporting
Scale team as needed (additional SDRs/AEs)
Optimize CRM workflows and automation
Transition from builder to manager
Required Qualifications
Must Have:
3-5 years experience in B2B SaaS sales, sales operations, or revenue operations
Proven track record of building sales processes from scratch (not just optimizing existing ones)
Experience creating sales enablement materials (call scripts, playbooks, demo flows)
Strong analytical skills with Excel/Google Sheets proficiency
Hands-on executor who can design strategy AND implement tactically
Self-starter who thrives in ambiguity
Based in Vancouver or willing to relocate (in-office role, not remote)
Nice to Have:
Experience with distributed/offshore teams
Background in B2B services or professional services
Worked at early-stage or scaling companies
Experience hiring and managing SDRs/BDRs
CRM implementation (workflows, automation, reporting)
Familiarity with sales methodologies (MEDDIC, Sandler, BANT)
Not Required:
VP-level title or 10+ years experience
Enterprise SaaS experience ($100K+ ACV)
MBA or advanced degree
Dental/healthcare industry knowledge
Benefits:
Comprehensive health, dental, vision
3 weeks vacation + statutory holidays
$2,500 annual learning & development budget
MacBook Pro + home office equipment
Travel opportunities (Manila/Seoul)
Career Path:
Year 1: Individual contributor building systems
Year 2: Managing SDR(s), owning sales ops
Year 3: VP of Revenue Operations leading GTM
To Apply
Submit resume + cover letter addressing:
Describe a B2B sales process/playbook you built from scratch and the results
Why do you want to be the first RevOps hire vs. joining an established team?
What interests you about working in-office in Vancouver?
Applications without a cover letter will not be reviewed.
Equal Opportunity
EviSmart is an equal opportunity employer. We evaluate candidates based on their ability to build systems and deliver results, not credentials or background.
