Reporting to the Manager of the Tourism & Events Division, the incumbent will promote and sell the City of Fredericton as a tourism destination. Ability to fluently communicate verbally in both English and French is essential.
The incumbent will be working in a team environment, however they will also be required to exercise independent judgement, initiative and creativity, and be able to deal effectively with the public and the tourism industry in a professional, courteous and tactful manner.
Qualifications Required:
Graduation from University or post-secondary institution in marketing, business administration, arts or tourism is considered an asset.
A positive attitude and an eagerness to continuously learn are essential.
Strong customer service skills.
Ability to multi-task and work within a fast-paced environment.
Experience in tourism-based sales and promotions and/or tourism-based customer service.
What You Will Do:
Being the main point of contact in the Fredericton Visitor Information Centre, welcoming and aiding in trip planning for visitors.
Daily management of telephone, e-mail, and walk-in requests for information as required.
Assisting visitors and the public, in general, with a commitment to excellent customer service.
Administrative support to a busy office.
Maintaining databases & data entry.
Performing related duties as assigned.
What You Will Bring:
Ability to fluently communicate in both official languages (verbally, reading is an asset).
Ability to identify issues or problems and develop strategies, ideas, and opportunities for resolution.
Well-developed and concise oral and written communication and interpersonal skills.
Ability to effectively contribute to the establishment, maintenance and success of work teams focused upon achieving individual, team and departmental goals.
A thorough knowledge of modern office practices, procedures, methods, and equipment.
Proficient in the use of Microsoft Office (Word, PowerPoint, Outlook, and Excel).
Valid Class V Driver’s License.
Perks:
Competitive salary $2,020.21 bi-weekly (CUPE Local 1709 Salary Scale, Level E).
Professional development opportunities.
Apply Now!
Please submit your application on or before November 5, 2025, before 4:30 p.m. AST.
The City of Fredericton is an equal opportunity employer.
Only those candidates chosen for an interview will be contacted.
