About Us
At Bienenstock, we are transforming the way children and communities connect with nature. Our mission is to design immersive, resilient, and inspiring places using natural processes and materials that empower people of all ages to play, learn, and thrive.
Position Overview
As the Client & Sales Support Coordinator, you will play a vital role in ensuring a seamless experience for clients and delivering high-impact support to the Sales Team. This position bridges client care, operational execution, and internal collaboration - contributing to sales efficiency, revenue growth, and exceptional customer satisfaction.
This role is ideal for someone who is motivated by purpose-driven work and eager to contribute to a team that’s reshaping outdoor learning and play. Your strong organizational skills and client-relationship expertise will help the team to deliver high-quality projects for schools and communities.
Key Responsibilities
Client & Sales Support
Serve as the first point of contact for select inbound client inquiries and participate in discovery calls as needed.
Assist and collaborate with Sales Representatives to create and update quotes, prepare compelling client resource folders, and execute timely, thoughtful follow-ups that keep opportunities moving forward.
Assist the Sales team in reviewing incoming tender and RFP documents to identify product alignment, assess fit, and support timely, strategic responses.
Independently manage small-scale orders (typically under $20K), and seamlessly transition complex or high-value orders to the appropriate Sales team member.
Guide clients to the online shop for qualifying orders and provide support for web-based transactions. Coordinate with logistics, shipping, and customer service teams to address order issues as needed.
Champion high-quality post-sale client experience by sending proactive maintenance reminders, offer value-added touchpoints (e.g., educational walk-throughs on qualifying orders), and following up on product and service satisfaction and reviews.
Operational Support
Own the intake and tracking of incoming maintenance requests. Collaborate cross-departmentally to determine appropriate solutions and prepare tailored maintenance contracts as needed.
Under the direction of the Sales Manager, support a variety of sales administration tasks
as needed including updating SOPs, client-facing documents, and sales resources.
Support the team by maintaining accurate and timely data entry in the CRM and sales pipeline, enabling reliable forecasting, reporting, and overall team efficiency.
Maintain knowledge of products, pricing structures, and industry trends to confidently support clients and internal teams.
Qualifications
2+ years in a sales support, customer service, or administrative coordination role; experience in construction, design, or educational sales is a plus.
Proficiency with CRM tools (e.g., HubSpot, Salesforce), Microsoft Office/Google Workspace, and basic order management systems.
Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
Exceptional communication and interpersonal skills; customer-centric mindset.
Self-starter with the ability to work both independently and as part of a collaborative team.
Why Join Us
Working at Bienenstock is more than just a job, it’s part of a mission to reconnect children with
nature and transform outdoor learning environments.
Mission-driven work & purpose: Join a team that’s building natural playgrounds, outdoor classrooms, and green schoolyards to foster children’s development and connection to nature.
Team events & gatherings: Enjoy regular team-building events, seasonal celebrations, and gatherings that strengthen connection, culture, and collaboration across departments.
Competitive pay and comprehensive benefits package.
