In support of the Mission and Mandate of CMHA-WECB and under the direction of Director, Clinical Services, the incumbent will manage all aspects of the Mental Health and Addictions Services including program budgets, program planning, implementation and evaluation and supervision of program staff. The incumbent will work with other providers and the CMHA management team and will be an important link to improve access and enhance coordination of services in the mental health system for clients and families.
Under the direction of the Director, Clinical services, the incumbent supervises the ongoing provision of specialized, comprehensive community-based treatment to Windsor-Essex County area individuals who are experiencing a mental health and/or addictions crisis. The position accomplishes this in consultation with the Director, Clinical Services through program development, referral liaisons and referral pathways, identifying and measuring outcomes, community resource partnership building and continuous quality improvement initiatives. In addition to program coordinating activities and operations leadership to the clinical team, the position oversees front line services within the framework of a client directed clinical/rehabilitation case management model. This model includes a continuum of functions, including assertive outreach, building therapeutic relationships, developing care plans with clients, client and systems advocacy, symptom management, life skills teaching, trauma-focused supportive counseling, motivational interviewing, family support, and crisis intervention, including wellness checks, crisis counselling, and risk mitigation plans. They are also responsible for providing clinical and crisis leadership to the front-line service delivery staff.
RESPONSIBILITIES & DUTIES:
Responsible for all functions related to program development to ensure realization of program objectives and organizational goals through collaboration with formal and informal partners.
- Day-to-day management of the programs including:
Operations of Mental Health Services including, immediate risk assessment and mitigation, SOR reporting, task delegation, primary consultant with the Program Director, team meeting coordination and facilitation and follow up, providing program updates to the team, and coordinating Facility Services and Information Technology Services supports to address Program needs.
Responsible for day-to-day implementation and management of the clinical service delivery system for the client service population.
Provides clinical leadership, education and coaching to the front-line team. This includes, but is not limited to training, orientation and support to new staff members, volunteers, and students assigned to the program and substitutes for and assists other agency staff where skills are applicable. Provides ongoing support and assists in evaluation and skill development of staff, students and volunteers.
Manages direct reports including but not limited to delegation of work, hiring, day-to-day supervision, managing performance, coaching, conducting performance appraisals, etc.
On-site, day-to-day supervision of the staff, including providing education/training, direction, support, and other relevant educational resources as it relates to the program’s service mission.
Ensuring quality services by researching best practice; implementing standards; developing measurable outcomes; monitoring variances and leading process improvement in various work groups and teams.
Identifying the individual learning needs of staff and putting plans in place to ensure staff receive appropriate training as mental health professionals and continuing education related to the specific needs of target populations, coordinating learning opportunities with external partners and internal resources.
Provides Clinical Supervision to staff within assigned programs.
Provides weekly on-call clinical/operational support, on a rotational basis, for the Agency between the hours of 1600 and 2330 including weekends and statutory holidays.
Provides emergency support, debriefing and other leadership to staff and visitors during and after Emergency Code Events.
Provides administrative and clinical leadership including hiring staff and ensuring that the process is consistent with the Collective Agreement and Branch policies and practices.
- Serves as the management resource on various internal and external committees as assigned.
Advising and guiding internal and external Committees on agency operations, developing and presenting reports, statistical data, financial operations and recommendations to support Committees in their roles as outlined in the terms of reference.
Developing and fostering relationships with community partners by facilitating communication and providing ongoing information/education and program updates regarding programming.
- Manages the provision of community based mental health programs and services.
Responsible for all functions related to program development to ensure realization of program objectives and organizational goals through collaboration with formal and informal partners.
Monitors system (and individual program) capacity for distribution of additional clients, program wait times, and caseload sizes to ensure rapid access to services.
Monitors ongoing staffing levels and plans for client coverage during staff absences, leaves of absence or other staff reductions
Ensuring that all programs and activities in the unit meet legislative requirements, Board policies and directions, funding body criteria and professional standards.
Ensuring quality services by researching best practice; implementing standards; developing measurable outcomes; monitoring variances and leading process improvement in various work groups and teams.
Identifying the need for new services or program modifications in response to the evolving needs of vulnerable populations served by CMHA; Developing or participating in the development, implementation and evaluation of new or existing programs in response to community needs.
Participating in CMHA’s planning cycle and linking the program goals to the provincial mental health strategy, the agencies strategic plan and the Board’s strategic directions.
Consistently applying the Collective Agreement when implementing agency policies, procedures and practices.
Participating as a member of the Management Team, providing input on critical problems, participating in decision making, formulating stances on vital issues, developing draft policies and carrying out tasks assigned by the Senior Leadership Team.
- Manages the financial and administrative operations of the unit.
Participates in budget development based on program needs and past expenditures.
Participates in the financial operations of the program in consultation with the Director, Clinical Services and in accordance with established policies and procedures.
Participates in cross coverage arrangements for the Mental Health and Addictions Services department.
Contributes and completes administrative reports such as the review of staff expense reports, mileage reports, phone bills and makes recommendations to staff for cost reductions.
- Practices leadership using quality management concepts including:
Seeks and values team input and is alert to opportunities to give recognition to others.
Is open to new ideas; work processes and change, Inspects work processes.
Sets measurable goals and uses root cause analysis.
Gives top priority to keeping people fully informed and understands the need for united management communication approach.
Takes risks to learn and regards mistakes as learning opportunities.
Accepting specific lead roles as assigned.
- Maintaining current competency in relevant clinical and management knowledge through the development of a personal learning plan with the Director, Clinical Services
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and activities required of this position.
EDUCATION & SKILLS:
A Masters’ degree in Social Work or Nursing. Certificate in Health Services Administration would be an asset. Registered member in good standing of a professional college (Registered Social Worker or Registered Nurse).
Master's degree in Nursing and registration with the Ontario College of Nurses preferred.
Five (5) years recent and relevant experience in a management capacity in an agency, government department or institution responsible for the delivery of health or social service with an understanding of modern financial management systems is preferred. Knowledge of serious mental illness gained by experience working with this population. Community based clinical experience and sound knowledge of mental health/substance use/abuse and concurrent disorders, pertinent legislation and current treatment modalities. Knowledge and experience in mental health/crisis and suicide risk assessments. Experience in a unionized environment and bilingual in French will be considered assets.
Mental health services, health system, Personal Health Information and Protection or Privacy Act (PHIPPA), human resource management, mental health and relevant legislation, employment standards, labour legislation, political environment, financial management, Microsoft Office applications, Outlook Calendar, and other computer software applications.
Hours of Work: Thirty-Five (35) hour work week. The agency’s regular hours of operation are Monday to Friday, 8:30 AM to 4:30 PM. Flexible hours are required to meet client and service needs.
Salary range: $83,530.00 – $102,444.00 annually.
This salary range represents Steps 1 through Job Rate for Band 6 and is inclusive to the maximum earning potential of this role. Compensation within the range will be based on the experience of the incumbent.
Compensation includes a competitive and comprehensive benefit, Healthcare of Ontario Pension Plan (HOOPP), vacation and sick leave package.
Please submit your cover letter and resume clearly stating how your skills and experience meet the position requirements prior to the posting closing date.
Posting Date: October 24, 2025
Posting Deadline: This posting will remain open for a minimum of 7 business days and/or until the position is filled.
We thank all applicants for their interest in employment at CMHA-WECB. We are however, unable to respond to individual calls. Only those individuals selected for consideration will be contacted for next steps. Thank you for your understanding.
We are dedicated to creating a workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all identities and experiences, as we believe that diverse perspectives strengthen CMHA. If you require accommodations during the application process, please contact us at hrteam@cmha-wecb.on.ca.
Please note that candidacy for positions will require you to be authorized to work in Canada.
Please note that a satisfactory police vulnerable sector check is required as a condition of employment for all roles with CHMA-WECB.
