Job Description WHAT IS THE OPPORTUNITY? Reporting to the Manager – International Business Centre, this role responsible for very high value transactions/clients both on Foreign Currency accounts and Foreign Exchange transactions. This will be the final authority on processing related matters, providing professional, attentive and accurate service to Foreign Exchange clients by using extensive knowledge of foreign currency account request and services. Fulfills complex transactions assuming ownership and personal accountability. Meets the immediate needs of the client by providing solutions and resolving issues. Listens to client’s needs and takes accountability to accurately complete transactions and delivers a superior client experience with every transaction. The competence with which the incumbent’s duties are carried out has a major impact on the reputation risk of the RBC globally. Failure to perform in an efficient and competent manner can not only jeopardize the Bank’s reputation but, can also result in significant penalties from Office of Superintendent of Financial Institution and OFAC. WHAT WILL YOU DO? Responsible for the Negotiation of Foreign Exchange deals directly with Clients Deliver high quality, timely and error-free service to clients and service partners on FCA. The incumbent will be responsible for Input/Release of foreign exchange transactions for Canadian banking and capital markets clients. Demonstrates Effective Call Handling Grows spread Revenue on transactions priced by the IBC while retaining FX business clients Responsible for monitoring and follow-up of all outstanding items on GL reconciliation. As per audit requirements, ensures that all general ledger accounts are balanced. Monitors all items outstanding in various GL accounts and makes sure that no overdue items are outstanding. On a daily basis, accesses Incoming Funds report and provide clients/Account managers with correct information in order to facilitate settlement. Assumes client facing role and ownership (first point of contact) and accountability for the resolution of complex issues and concerns relating to foreign currency account transactions and associated wire payments ensuring escalation process is followed where warranted. Demonstrates Effective Client Handling skills. Ensures all authorities (SECAF, delegated authorities, systems access) etc. are adhered too, reviewed and understood. WHAT DO YOU NEED TO SUCCEED? Must have: Excellent knowledge of foreign exchange, Wire payment processes. Very Good knowledge of RIBS, RFX, RFT. Demonstrated analytical and problem-solving skills. Good organizational and interpersonal skills, tact, and diplomacy Effective written and oral communication skills Computer literacy – i.e. Knowledge of PC’s and Microsoft – related software Nice-to-have: Sense of urgency, agile, adaptable and resilient to handle multiple situations Ability to embrace organizational change at an individual and team level Passionate about continuous growth, learning and sharing knowledge within a team What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible work/life balance options Opportunities to do challenging work #LI - Post Job Skills Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management Additional Job Details Address: 180 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-10-24 Application Deadline: 2025-11-07 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
