Salesforce Administrator
Salary $100000 - $110000
Toronto downtown based – City Centre
Peninsula Employment Services Limited (“Peninsula”) is a provider of external human resources solutions, including employment relations advice, health and safety advice and legal support, to small and medium-sized businesses located throughout Ontario, Alberta & BC. Peninsula is a division of Peninsula Business Services Limited, based in Manchester, England. Peninsula currently operates in the U.K., Ireland, Australia, New Zealand and most recently, Canada, and employs over 1,500 people globally. Peninsula opened its Canadian office in September 2017 and has quickly become one
of the fastest growing companies in Ontario, Alberta & BC.
An exciting opportunity has arisen to join a high-growth organization and become a member of the Salesforce Team. We are looking for a dynamic and enthusiastic Salesforce Administrator who will understand the goals and objectives of products within the Peninsula Group and will help devise and configure effective solutions that are in line with the strategic aims of individual departments and the wider Peninsula Group.
The key objectives of your role are:
Serve as one of the primary administrators for our Salesforce CRM environment
Handle all administrative functions including user account maintenance, reports and dashboards, workflows and process builders.
Investigate and resolve production problems and coordinate/follow up with SF Support
Create documentation, cookbooks and training material for our support groups
Provide ongoing Salesforce platform support and collaborate on enhancements to the platform
Effectively prioritize and execute tasks in a constantly changing work environment.
Collaborate with BAs and help with end-to-end testing of platform in QA/UAT prior to release.
Effectively use Jira to log and track projects and BAU Salesforce support issues
Keep up-to-date on Salesforce releases, technologies and best practices.
The Successful Administrator must have:
Required: Salesforce Administrator Certification and Advanced Admin
3-5 years experience in Salesforce Administration
3-5 years experience on Sales Cloud & Service Cloud
Prior experience with Salesforce Lightning and Field Service Lightning (FSL
Demonstrated proficiency in the use of data management tools such as Data Loader.
Experience on AppExchange installation, configuration and maintenance
Prior development and APEX experience is highly recommended
Excellent communication and analytical skills
Ability to think outside the box to complete tasks and objectives
Experience managing reporting and dashboards for multiple cross-functional teams.
Experience with E-Sign and Nintex for document generation through Salesforce workflows.
