About Onepoint Onepoint is a key architect behind the major transformations of businesses and public sector organizations. We support our clients from strategy through to technological implementation—always aiming to think beyond the obvious. We are committed to principles of Economic, Social, Environmental, and Technological Responsibility (RESET), with the goal of creating new ways of working, new business models, and smart, forward-thinking environments. Over the past 20 years, we’ve grown into a leading player in digital transformation, with more than 3,500 employees across Europe, Tunisia, North America, and the Asia-Pacific region. What We Look For COURAGE – AUTHENTICITY – OPENNESS – COMMITMENT – ELEGANCE These are the values that unite our people at Onepoint. We work with passionate individuals who are eager to share their expertise within open, collaborative teams. They show initiative, challenge themselves, and grow through continuous learning. At the heart of Onepoint are genuine human connections and a deep respect for our environment. We strive for excellence and believe in bringing our best to every client. Excellent communication skills in French and English. The ability to communicate in English, both orally and in writing, is required as the person in this position will regularly collaborate with colleagues and clients located outside of Quebec. Only candidates who are legally authorized to work for any employer in Canada will be considered. Job Description You will be part of the Global Technology Services (GTS) department, which is responsible for providing services and support for the group's IT infrastructure worldwide. In the Americas region, including the United States, Canada, and Central and South America, GTS provides the services and support necessary for our business and the group's lines of business, with the technology infrastructure essential to support their respective activities. Responsibilities Manage technical projects involving local and global application teams, infrastructure teams, governance teams, and customer teams; Provide Level 2/3 operational support (supervision during business hours, communication of daily morning control reports, improvement of operational processes and documentation, participation in on-call duty outside business hours); Incident management (detection and communication during business hours, management of Level 2/3 operational incidents and problems); Request management: prioritization of daily requests and delivery; Change management (delivery of changes outside business hours, including weekends, peer review of change configurations with Level 3). Qualifications More than 5 years of experience in various industry-standard technologies and experience in financial market access; Working knowledge of: firewall operations such as Fortinet, Checkpoint, good knowledge of Internet services and protocols, Web Proxy or equivalent, remote and site-to-site VPN technology, load balancers such as NetScaler and F5, general understanding of network security standards; Good working knowledge of: network security automation and DevOps experience (a real plus), Unix systems administration, Cisco Switching/Routing technologies (BGP, OSPF, VPC, traffic engineering, etc.); Scripting/Python/Ansible or other automation skills (a big plus); At least 10 years of experience in data networking and/or network security operations; Experience in a trading or investment bank is desirable; Excellent knowledge of ITIL - best practices in IT infrastructure management; Strong operational skills with the ability to prioritize multiple requests or incidents; Willingness to participate in an on-call schedule including nights and weekends as needed by the team (approximately once a month); Why Join Onepoint? A minimum of 3 weeks’ vacation starting in your first year Comprehensive group insurance plan with generous employer contributions Employer contributions to a group RRSP Flexible work arrangements: hybrid, remote, or in-office A welcoming, modern office space with fresh fruit, coffee, beverages, occasional team lunches, and more Annual tech equipment allowance Flexible schedules and a balanced work environment Career growth opportunities, including training, certifications, online or in-person learning, and access to the Onepoint Academy A global network of experts who love sharing knowledge A people-centred culture focused on individual growth and a strong sense of belonging As an architect of major transformations for companies and public sector players, Onepoint is building a direction and outlining future prospects in an uncertain world, by putting technological innovation at the service of its customers' and society's progress.
