Position Summary:
Under the direction of the Vice President Hospitality, the incumbent will be responsible for the overall management and profitability of the sales and catering operations at the Greater Toronto Area (GTA) hotels. The successful candidate shall be responsible for creating and maintaining the and catering budgets, acquiring new business, securing repeat business, and developing the sales team to achieve targets. Ensures adherence to the Company’s policies and procedures, motivates and leads by example and supports Great Canadian’s learning environment while establishing a safe and welcoming work environment for all team members. This role will be based in at the Great Canadian Casino Resort Toronto with periodic travel required to the hotels at the Pickering Casino Resort and the Great Blue Heron Casino.
Key Accountabilities:
Provides leadership, direction and mentoring to the complete sales and catering operation across all GTA sites, facilitating synergies and coordination of strategy and deployment
Develops Performance Objectives and delivers Performance Evaluations for direct reports
Develops annual Sales & Catering budget targets for individuals and sites, working in collaboration with senior/regional teams as well as partnering at the local level with site teams
Develop strong guest/client relationships to increase market share within the region
Solicits, negotiates and books new and repeat business through telemarketing, mailing, on-site inspections, referrals, tradeshows, etc. to maximize sales and profitability of the sites
Partners with the corporate marketing team to deliver on overall strategy and key performance indicators for guest experience and visitation
Maximizes revenues in room, banquet/meeting rooms across the sites
Forecasts short and long-term sales that are reported monthly through a KPI dashboard
Develops SOPs in conjunction with compliance and legal teams to ensure that all variables within our systems are covered by Privacy Impact Assessments
Incorporates structure and guidelines to ensure that clients/vendors are being vetted prior to establish a business relationship
Monitors negotiations for corporate, group and individual travel pricing; working directly with the Revenue Management team
Completes analysis and reports on established metrics at the regional level (Regional/Executive Vice Presidents,
Participates in trade shows or other events and presents new concepts to senior management
Offers sales and catering expertise to internal and external customers
Is accountable for approval of all sales related POs and invoices; forwards to accounting; liaises with accounting to resolve billing issues
Liaises and communicates effectively with all appropriate operational departments
Develops and cultivates strong working relationships with all stakeholders: guests, management, employees, vendors and community leaders
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed
Communicating effectively with all appropriate operational departments
Education and Qualifications:
Minimum 5 years of Sales and Catering Management experience within the hospitality industry. Experience in a casino environment would be an asset.
Hospitality Management diploma or equivalent
Min of 5 years progressive leadership experience.
Energetic, highly motivated
Highly organized with the ability to multitask in a fast-paced environment
Proven organizational, time management, problem solving and presentation skills
Excellent verbal and written communication skills with a strong attention to detail
Ability to exceed internal and external customer expectations through timely, effective, and service oriented communication
A commitment to continually increase your knowledge of our products and services to offer exceptional experiences to our guests
A willingness to learn, develop and achieve new skills for personal and professional development
High level of proficiency in MS Office (Word, Excel and Outlook) and Opera
Holds Smart Serve accreditation
The required gaming registration through the Alcohol Commission of Ontario (ON)
