Application deadline: October 31, 2025
Join the EDC Team!
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. #LI-Hybrid
Position: Manager, Marketing Operations (18 months)
Employment Type: Contract
Compensation Details:
HR title and level: Salaries typically range from $109,810 to $146,413 annually, based on qualifications and experiences.
Location:
Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 3 days per week. (subject to change)
This role can be performed from EDC’s headquarters in Ottawa.
About EDC:
At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.
Why Join EDC?
Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade.
Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays.
Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.
Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed.
Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy.
Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.
Team Overview
As EDC aims to be the leader in helping all Canadian exporters go, grow, and succeed internationally, the marketing team has an ambitious agenda to deepen exporter engagement. As part of the Chief Operations Group (COO), the Marketing Strategy and Effectiveness (MSE) team is seeking a Manager, Marketing Operations to manage the Operations and Martech teams and support them in delivering on several initiatives related to the efficiencies and effectiveness of the greater Marketing department. The MSE team is supports the needs of our Brand, Demand Generation, Customer Experience, Customer Analytics, Martech and Web Experience teams who deliver on initiatives that support EDC’s strategy.
What you will be doing:
As a member of the marketing leadership team, you will oversee marketing technology, optimize workflows, manage scaled marketing initiatives, ensuring data integrity, and lead cross-functional teams to improve marketing performance and efficiency while supporting the business objectives.
This role requires a blend of strategic thinking and hands-on management to align marketing priorities, processes and technology with business goals, while balancing implications on results and resourcing. It also entails the mentorship of staff.
Reporting to the Director, Marketing Strategy & Effectiveness, the Manager, Marketing Operations will focus on managing, developing and supporting teams responsible for the following areas.
Key responsibilities
Marketing technology (MarTech) management:
Support critical business objectives and drive innovation within Marketing using technology to gain efficiencies while enabling improved customer experiences.
Administer and integrate the marketing technology stack.
Strategic planning:
Contribute to marketing department’s strategic plan with a focus on improving overall marketing performance.
Operationalize the integrated marketing plan, while maintaining continuous aligned with the corporate strategy.
Workflow and process optimization:
Design, implement, and refine operational workflows to improve efficiency, identify automation opportunities, and reduce friction between teams.
Manage risk and compliance with proper processes while adhering to best practices for marketing privacy and to EDC policies (e.g. customer data and privacy, archiving policies and business continuity plans)
Scaled Marketing Initiative planning and execution:
Oversee scaled initiative planning, sprint management, and execution across various teams, managing priorities, dependencies, while ensuring data accuracy consistent branding and customer experience.
Facilitate operations review sessions with the leadership team and at scaled to ensure on-going alignment across priority projects, raising issues related to scope, prioritization and capacity issues.
Maintains reporting in the work management tool Azure DevOPS (ADO) to provide visibility to Marketing initiative status, with real-time insight.
Oversees the Marketing Operations and Martech team backlogs, ensuring the work is prioritized to meet MSE year-end objectives.
Reporting and data analytics:
Measure and demonstrate continuous operational efficiency improvements.
Analyze Marketing performance metrics to optimize marketing efforts, generate reports, and ensure data integrity for reporting and strategic decision-making.
Brings visibility to leadership on areas resources are diverted to non-performing initiatives and/or not aligned to strategy and provides recommendations on where the department should maintain investments and resourcing in innovation and high value activities.
Cross-functional collaboration:
Work with various teams internal and external to the Marketing departments to ensure seamless project delivery and alignment on goals.
Building high performing team and healthy workplace culture:
Help create an environment where marketers are engaged, happy and running sustainably.
Manage ongoing education opportunities and competency development for the Marketing OPS team members and the Marketing function.
What we are looking for:
Operations expertise: 7 yrs experience in Operations (preferably in Marketing) and at least 3+ years in a leadership role or mentoring capacity, especially as related to operations and technology.
Proven experience operationalizing marketing plans, translating strategic goals into executional roadmaps and processes.
Strategic and analytical skills: can demonstrate ability to think strategically, critically analyze data, and translate insights into actionable plans.
Proven track record of being results oriented.
Understanding of Marketing-like initiatives operations (e.g. campaigns) lead flow, and funnel optimization.
Hands-on technical proficiency in key tools such as CRM, work management and analytics tools (e.g. Salesforce, Asana, Monday.com, PowerBI or equivalent)
Project and process management: strong organizational skills with the ability to manage many complex projects, involving many teams and dependencies and able to optimize processes for scalability.
Leadership and communication: excellent written and verbal communication, with the ability to lead cross-functional teams and mentor junior colleagues.
Problem-solving: proactive in identifying opportunities for improvement and resolving operational challenges.
Bilingual in both official languages (English and French) – minimum speaking proficiency (Level B2).
What will make you stand out:
Experience working in or with sales or channel departments.
Experience working with members of the trade ecosystem.
Strong Marketing acumen.
Knowledge of Azure Deve Ops or similar tool.
Experience facilitating meetings with stakeholders at all levels.
Eligibility: EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadien Citizen, Permanent Residents or Work Permit). Candidates must meet the requisite government security screening requirements. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.
This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.
Apply today!
Want to learn more about EDC? Check our website here https://www.edc.ca
EDC's Commitment to Employment Equity
Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.
We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.
Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.
Should you require any accommodation during the recruitment and selection process, please contact the Recruitment team at accessibility@edc.ca.
