Client Services Analyst Must be located in Ontario The Client Services Analyst provides analytical and operational support for concierge client programs. This role is responsible for preparing client reports, analyzing program data, assisting with new client setups and onboarding activities, and helping coordinate program campaigns. The position offers an opportunity to develop reporting, client services, and cross-functional collaboration skills while helping ensure programs run efficiently and meet client goals.Job Description Key Responsibilities Prepare and maintain client reporting, analyze performance trends and service metrics to identify insights and areas for improvementTrack key program metrics and ensure data accuracy across client and internal reportsDevelop input for Quarterly Business Reviews and other client or internal reviewsSupport new client onboarding by assisting with data setup, documentation, and cross-functional coordinationAssist with client program marketing campaignsProvide day-to-day support for client program delivery, ensuring timely completion of deliverables and assisting with issue resolutionContribute to process improvements in reporting, onboarding, and operational workflowsCoordinate with internal teams (Service Delivery, Marketing, Digital, and others) to support client initiatives and program execution Required Skills and Knowledge Strong analytical, problem solving, and decision-making capabilitiesStrong MS Excel and data analysis skills; experience with BI tools is an assetConversant with baseline Microsoft Office platform softwareExcellent written and verbal communication skillsOrganized, detail-oriented, and able to manage multiple prioritiesComfortable collaborating across client services, digital, operational, and marketing teamsCustomer-centric mindset with an understanding of premium or high-touch service environmentsExperience and passion with hospitality, travel, or member servicesExperience with CRM or service management systems is a plusStrong individual that can work autonomously and within a team to deliver results.Ability to work in cross-functional environment. Adaptable, agile minded with strong networking skills.Required Work Experience 3-5 years of relevant experience in client services, reporting or operations Required QualificationsBachelor’s Degree or equivalent experienceWorking knowledge of Microsoft Office programs Required Languages English Travel / Schedule / Rotation RequirementsLimited travel required. Up to 5% travel at key points in time.Work Environment & Physical Requirements Must have a dedicated, quiet, and private workspace free from distractions.Reliable high-speed uninterrupted internet connection meeting minimum company standards.Clear, polished and professional verbal & written communication and active listening skills to effectively interact with clients and team members. Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
